At a Glance
- Tasks: Be the first point of contact for IT support and troubleshoot various tech issues.
- Company: Join a high-performing insurance organisation with a collaborative IT team.
- Benefits: Gain exposure to projects, strategic work, and accelerate your IT career.
- Other info: Proactive mindset and strong communication skills are essential for success.
- Why this job: Step beyond basic support and dive into exciting IT operations and initiatives.
- Qualifications: 1-2 years in IT support and experience in insurance or financial services.
The predicted salary is between 30000 - 40000 £ per year.
Overview
Looking to move beyond a purely reactive service desk role and gain genuine exposure to IT operations, projects, and strategy within a professional insurance environment. We’re working with a high-performing insurance organisation seeking an IT Support Desk Analyst to join a lean, fast-paced IT function. This opportunity goes beyond BAU support — you’ll work closely with the IT Manager and gain hands-on exposure across operations, vendors, and key technology initiatives. You’ll act as the face of IT across the business, supporting end users while building broader technical and commercial experience in a stakeholder-driven environment.
Responsibilities
- First point of contact for all IT support queries across the business
- Troubleshooting across Windows, Microsoft 365, hardware, and network environments
- Managing Active Directory users, permissions, and access
- Supporting meeting room tech, devices, and office infrastructure
- Assisting with IT operations, asset management, and system monitoring
- Partnering with the IT Manager on vendor coordination, reporting & documentation, and IT projects (upgrades, audits, rollouts)
What we’re looking for
- 1–2 years’ experience in IT support / service desk
- Insurance or financial services experience (essential) (comfortable working in regulated, stakeholder-heavy environments)
- Strong communication skills and confidence supporting senior stakeholders
- A proactive mindset with interest in progressing into infrastructure, projects, or wider IT operations
Why apply
- Exposure beyond BAU into projects and strategic work
- High visibility role within a collaborative, business-facing IT team
- Clear opportunity to accelerate your IT career within insurance
If you’re looking to step up and broaden your experience within a structured, professional environment — apply now or get in touch for a confidential discussion.
IT Service Desk in London employer: Arthur
Join a dynamic and high-performing insurance organisation in London, where you will not only provide essential IT support but also gain invaluable exposure to IT operations and strategic projects. Our collaborative work culture fosters professional growth, offering clear pathways for career advancement while you engage with senior stakeholders and contribute to key technology initiatives. With a focus on employee development and a proactive approach to IT challenges, this role is perfect for those looking to elevate their career in a structured and supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk in London
✨Tip Number 1
Network like a pro! Reach out to people in the insurance and IT sectors on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and understanding the insurance industry. Be ready to discuss how your experience aligns with the role and show off your proactive mindset!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that excite you! Use our website to find roles that match your skills and interests. Tailor your approach to each company’s culture and values.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind. It shows your enthusiasm for the role and gives you another chance to highlight why you’re the perfect fit.
We think you need these skills to ace IT Service Desk in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your IT support experience, especially in insurance or financial services, and showcase any relevant projects you've been involved in.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Mention your proactive mindset and how you’re eager to move beyond BAU support into more strategic work within IT operations.
Showcase Your Communication Skills:Since you'll be supporting senior stakeholders, it's crucial to demonstrate your strong communication skills. Use examples from your past experiences where you effectively communicated technical information to non-technical users.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our high-performing team!
How to prepare for a job interview at Arthur
✨Know Your Stuff
Make sure you brush up on your IT support knowledge, especially around Windows, Microsoft 365, and network troubleshooting. Familiarise yourself with common issues and solutions, as well as the tools you’ll be using. This will help you answer technical questions confidently.
✨Showcase Your Experience
Since insurance experience is essential, be ready to discuss your previous roles in detail. Highlight any relevant projects or situations where you’ve supported senior stakeholders. Use specific examples to demonstrate how you’ve navigated stakeholder-heavy environments.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s IT operations and projects. This shows your genuine interest in moving beyond a reactive role. Ask about their current challenges or upcoming initiatives, which can also give you insight into how you can contribute.
✨Demonstrate a Proactive Mindset
Express your eagerness to grow within the IT field. Talk about your interest in infrastructure and project work, and how you see yourself contributing to the team. A proactive attitude can set you apart from other candidates who may only focus on the basics.
