At a Glance
- Tasks: Be the first point of contact for IT support and troubleshoot various tech issues.
- Company: Join a high-performing insurance organisation with a fast-paced IT team.
- Benefits: Gain exposure to projects, competitive salary, and opportunities for career growth.
- Other info: Proactive mindset and strong communication skills are essential for success.
- Why this job: Accelerate your IT career while working on strategic initiatives in a collaborative environment.
- Qualifications: 1-2 years in IT support and experience in insurance or financial services.
The predicted salary is between 30000 - 40000 £ per year.
IT Support Desk Analyst | London | Insurance Experience Essential. Looking to move beyond a purely reactive service desk role and gain genuine exposure to IT operations, projects, and strategy within a professional insurance environment. We’re working with a high-performing insurance organisation seeking an IT Support Desk Analyst to join a lean, fast-paced IT function. This opportunity goes beyond BAU support — you’ll work closely with the IT Manager and gain hands-on exposure across operations, vendors, and key technology initiatives. You’ll act as the face of IT across the business, supporting end users while building broader technical and commercial experience in a stakeholder-driven environment.
Responsibilities
- First point of contact for all IT support queries across the business
- Troubleshooting across Windows, Microsoft 365, hardware, and network environments
- Managing Active Directory users, permissions, and access
- Supporting meeting room tech, devices, and office infrastructure
- Assisting with IT operations, asset management, and system monitoring
- Partnering with the IT Manager on vendor coordination, reporting & documentation, and IT projects (upgrades, audits, rollouts)
What we’re looking for
- 1–2 years’ experience in IT support / service desk
- Insurance or financial services experience (essential)
- Comfortable working in regulated, stakeholder-heavy environments
- Strong communication skills and confidence supporting senior stakeholders
- A proactive mindset with interest in progressing into infrastructure, projects, or wider IT operations
Why apply
- Exposure beyond BAU into projects and strategic work
- High visibility role within a collaborative, business-facing IT team
- Clear opportunity to accelerate your IT career within insurance
If you’re looking to step up and broaden your experience within a structured, professional environment — apply now or get in touch for a confidential discussion.
IT Service Desk employer: Arthur
Join a dynamic and high-performing insurance organisation in London, where you will not only provide essential IT support but also gain invaluable exposure to IT operations and strategic projects. Our collaborative work culture fosters professional growth, offering clear pathways for career advancement while you engage with senior stakeholders and contribute to key technology initiatives. With a focus on employee development and a proactive approach to IT challenges, this role is perfect for those looking to elevate their career in a supportive and fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk
✨Tip Number 1
Network like a pro! Reach out to people in the insurance and IT sectors on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and understanding the insurance industry. Be ready to discuss how your experience aligns with the role and show off your proactive mindset!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that excite you! Use our website to find roles that match your skills and interests. Tailor your approach to each company’s culture and values.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind. It shows your enthusiasm for the role and gives you another chance to highlight why you’re the perfect fit.
We think you need these skills to ace IT Service Desk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your IT support experience, especially in insurance or financial services. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting prowess and any relevant projects you've worked on.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how you can contribute to our team. Mention your proactive mindset and any specific experiences that relate to working with senior stakeholders.
Showcase Your Communication Skills:Since you'll be the face of IT, it's crucial to demonstrate your strong communication skills. In your application, give examples of how you've effectively supported end users or collaborated with teams in the past. We love seeing clear, confident communicators!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Arthur
✨Know Your Stuff
Make sure you brush up on your IT support knowledge, especially around Windows, Microsoft 365, and hardware troubleshooting. Familiarise yourself with common issues and solutions, as well as any recent updates in the insurance sector that might affect IT operations.
✨Showcase Your Experience
Be ready to discuss your previous roles in IT support, particularly any experience you've had in regulated environments like insurance or finance. Highlight specific examples where you’ve successfully resolved issues or improved processes, as this will demonstrate your capability to handle the responsibilities of the role.
✨Communicate Confidently
Since you'll be the face of IT, strong communication skills are a must. Practice explaining technical concepts in simple terms, as you’ll need to support senior stakeholders. Think about how you can convey your ideas clearly and confidently during the interview.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company's IT operations and projects. This shows your genuine interest in the role and helps you understand how you can contribute to their goals. Ask about the team dynamics, upcoming projects, or how they measure success in the IT function.
