Conduct Risk Officer

Arthur are working with an up-and-coming Lloyd\’s syndicate that are looking to add a Conduct Risk Officer to their back office function.
Key Responsibilities

• Develop, maintain, and embed the Conduct Risk Framework in line with regulatory requirements and business strategy.
• Ensure conduct risk is appropriately identified, assessed, and monitored across the business.
• Design and deliver conduct risk MI and reporting to senior management, the Risk Committee, and the Board.
• Monitor and assess conduct-related risks and indicators, identifying trends and areas requiring remedial action.
• Ensure compliance with FCA and Lloyd’s conduct standards including Consumer Duty, SMCR, and Lloyd’s Principles.
• Liaise with Lloyd’s, the FCA, and other regulators as required on matters relating to conduct and culture.
• Provide subject matter expertise to the business on all aspects of conduct risk, customer fairness, and ethical behaviour.
• Deliver training and awareness programmes across the syndicate to promote a positive conduct culture.
• Maintain and update conduct-related policies and procedures, ensuring clarity and operational effectiveness.
• Support internal governance by contributing to relevant committees and working groups.

Skills & Experience:

• Proven experience in a conduct risk, compliance, or risk management role within insurance or financial services—experience within the Lloyd’s market is highly desirable.
• Strong understanding of regulatory frameworks including FCA, PRA, and Lloyd’s Minimum Standards.
• Strong understanding of the Lloyd\’s Complaints process, including using CareSmart.
• Knowledge of Consumer Duty, SMCR, and other relevant conduct regulations.
• Excellent communication skills with the ability to influence at all levels of the business.
• Strong analytical skills and experience in producing insightful MI and risk reports.
• Ability to work independently and proactively in a fast-paced, regulated environment.

Qualifications:

• Degree in a relevant field (e.g., Law, Business, Risk, Finance) or equivalent experience.
• Professional qualifications such as ICA, IRM, ACII, or similar are advantageous.

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