At a Glance
- Tasks: Manage and improve business-critical applications while ensuring top-notch support and performance.
- Company: Leading global financial services organisation with a collaborative culture.
- Benefits: Competitive salary, bonus, hybrid working, and a supportive team environment.
- Other info: Great opportunity for career growth in a dynamic enterprise application environment.
- Why this job: Take ownership of critical applications and make a real impact in a fast-paced setting.
- Qualifications: Experience in application support and strong stakeholder management skills.
The predicted salary is between 63000 - 77000 £ per year.
Application Support Manager London | Hybrid Working | Up to £100,000 + Bonus + Benefits
A leading global financial services organisation is seeking an experienced Application Support Manager to join its Technology function and take ownership of a portfolio of business-critical Front Office applications.
This is a high-profile role responsible for ensuring the stability, performance, availability and continual improvement of applications that support core business operations.
Acting as the key link between business stakeholders, technology teams and third-party suppliers, you will play a critical role in delivering operational excellence and a first-class support service.
The Role
You will be responsible for the operational ownership of a portfolio of enterprise applications, ensuring services remain stable, secure and aligned to business requirements.
Working closely with business users, technology teams and external vendors, you will lead major incident management, oversee change and release activities, drive service improvements and ensure application services continue to meet agreed operational and performance targets.
Key Responsibilities
- Own the operational support and service performance of business-critical applications.
- Act as the primary escalation point for application-related incidents and service issues.
- Lead major incident management activities and coordinate technical teams, suppliers and business stakeholders.
- Drive root cause analysis and problem management initiatives to reduce recurring issues.
- Oversee application change, release and deployment activities.
- Manage third-party suppliers and support partners, ensuring service levels are achieved.
- Produce operational reporting, KPI dashboards and service performance updates.
- Ensure applications remain secure, supported and compliant with governance requirements.
- Support application lifecycle activities including upgrades, enhancements and retirement planning.
- Drive continuous improvement initiatives across support processes, tooling and automation.
Experience Required
- Proven experience within Application Support, Application Management or IT Operations environments.
- Experience supporting business-critical enterprise applications.
- Strong incident, problem and change management experience.
- Experience managing third-party suppliers and outsourced service providers.
- Strong stakeholder management and communication skills.
- Experience working within regulated environments.
- Familiarity with ITIL service management principles.
- Experience leading or mentoring support teams and matrix-managed resources.
Desirable
- Financial Services or Insurance sector experience.
- Experience supporting Front Office, Trading, Revenue Generating or Operational applications.
- Exposure to cloud-based platforms and modern application environments.
- ITIL certification or equivalent service management experience.
What's on Offer?
- High-profile role with significant business exposure.
- Opportunity to influence service quality and operational performance.
- Collaborative and supportive team culture.
- Large-scale enterprise application environment.
- Hybrid working model.
- Competitive salary, bonus and benefits package.
This opportunity would suit an experienced Application Support or Service Management professional looking to take ownership of a critical application estate within a complex and fast-paced organisation.
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Application Support Manager employer: Arthur
Join a forward-thinking company that prioritises innovation and employee development in the heart of London. As a Remote Security Engineer, you'll benefit from a collaborative work culture that encourages continuous learning and offers opportunities to lead impactful security initiatives. With a focus on cutting-edge technology and a commitment to maintaining a secure digital environment, this role provides a unique chance to grow your career while contributing to the resilience of a leading player in the insurance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Manager
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Arthur. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Application Support Manager
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Arthur.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Arthur's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Arthur
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Arthur.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Arthur will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Arthur employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
