At a Glance
- Tasks: Be the first point of contact for IT support and troubleshoot various tech issues.
- Company: Join a high-performing insurance organisation with a collaborative IT team.
- Benefits: Gain exposure to projects, strategic work, and accelerate your IT career.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Step beyond basic support and dive into exciting IT operations and initiatives.
- Qualifications: 1-2 years in IT support and experience in insurance or financial services.
The predicted salary is between 30000 - 40000 £ per year.
Looking to move beyond a purely reactive service desk role and gain genuine exposure to IT operations, projects, and strategy within a professional insurance environment? We’re working with a high-performing insurance organisation seeking an IT Support Desk Analyst to join a lean, fast-paced IT function. This opportunity goes beyond BAU support — you’ll work closely with the IT Manager and gain hands-on exposure across operations, vendors, and key technology initiatives.
You’ll act as the face of IT across the business, supporting end users while building broader technical and commercial experience in a stakeholder-driven environment.
The role:
- First point of contact for all IT support queries across the business
- Troubleshooting across Windows, Microsoft 365, hardware, and network environments
- Managing Active Directory users, permissions, and access
- Supporting meeting room tech, devices, and office infrastructure
- Assisting with IT operations, asset management, and system monitoring
- Partnering with the IT Manager on:
- Vendor coordination
- Reporting & documentation
- IT projects (upgrades, audits, rollouts)
What we’re looking for:
- 1–2 years’ experience in IT support / service desk
- Insurance or financial services experience (essential) (comfortable working in regulated, stakeholder-heavy environments)
- Strong communication skills and confidence supporting senior stakeholders
- A proactive mindset with interest in progressing into infrastructure, projects, or wider IT operations
Why apply?
- Exposure beyond BAU into projects and strategic work
- High visibility role within a collaborative, business-facing IT team
- Clear opportunity to accelerate your IT career within insurance
If you’re looking to step up and broaden your experience within a structured, professional environment — apply now or get in touch for a confidential discussion.
Information Technology Support Analyst in Slough employer: Arthur Recruitment
Join a dynamic insurance organisation in London that prioritises employee growth and development, offering you the chance to move beyond traditional IT support roles. With a collaborative work culture and opportunities to engage in strategic projects, you'll gain invaluable experience while being supported by a team that values your contributions. This role not only enhances your technical skills but also positions you for accelerated career advancement in a thriving professional environment.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Analyst in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the insurance and IT sectors on LinkedIn. Join relevant groups, attend meetups, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, troubleshooting successes, and any relevant certifications. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 3
Prepare for those interviews! Research common IT support scenarios and practice your responses. Be ready to discuss how you've handled past challenges and how you can contribute to the team’s success in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace Information Technology Support Analyst in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your IT support experience, especially in insurance or financial services. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects or responsibilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your proactive mindset aligns with our team’s goals. Let us know how you can contribute to our IT operations and projects.
Showcase Your Communication Skills:Since you’ll be the face of IT, it’s crucial to demonstrate strong communication skills in your application. We want to see examples of how you’ve effectively supported senior stakeholders or resolved queries in the past.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Arthur Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, Microsoft 365, and hardware troubleshooting. Be ready to discuss specific examples of how you've resolved IT issues in the past, especially in a service desk role.
✨Understand the Insurance Landscape
Since insurance experience is essential, do some research on the industry. Familiarise yourself with common IT challenges faced in insurance and think about how your skills can help address them.
✨Showcase Your Communication Skills
As you'll be supporting senior stakeholders, practice articulating technical concepts in a way that's easy to understand. Prepare to share examples of how you've effectively communicated with non-technical users in previous roles.
✨Be Proactive and Forward-Thinking
Demonstrate your proactive mindset by discussing any initiatives you've taken in past roles to improve processes or support. Think about how you can contribute to IT operations and projects beyond just BAU support.
