Sales Performance Consultant (Recruitment)

City of London – Leadenhall EC3A, Hybrid Work

About Arthur

Arthur is your trusted partner in search and recruitment for the insurance industry. We elevate careers by bringing together forward‑thinking businesses and brilliant professionals. Built on the foundations of transparency, quality, and integrity, our consultative and solutions‑focused approach guides our team of experienced recruitment experts to deliver excellent service, every time. Aiming to set the standards for the future of insurance recruitment, Arthur is committed to going beyond the transactional, building long‑lasting relationships in which our clients, our candidates and our people thrive.

The Role

As a Sales Performance Coach at Arthur, you will support the delivery of the company’s learning and development initiatives aligned with the company’s vision. This is a hands‑on role focused on developing our teams to be the very best in the business. You’ll work closely with sales leadership to improve performance, sharpen skills, and drive even stronger results across the floor. This opportunity will involve creating and implementing training programmes, coordinating learning activities, and ensuring all employees have access to the tools and resources they need to perform at high‑performance levels.

What you’ll be doing:

• Bringing training to life, designing and delivering sessions that genuinely improve performance across both new starters and experienced teams (e.g. onboarding programmes and sales academies)
• Coaching in the moments that matter, sharpening call structure, objection handling, rapport building and closing techniques
• Getting into the detail by listening to calls, spotting patterns, and turning insight into clear, actionable improvements
• Creating high‑impact scripts, talk tracks and playbooks that drive real results, not just theory
• Leading engaging roleplays, workshops and 1:1 coaching that build confidence and capability on the floor
• Using data to guide your approach, tracking performance and continuously evolving training to maximise outcomes
• Accelerating onboarding so new starters hit the ground running and reach competency faster

Reporting to the Commercial Finance Director, you will also collaborate with the UK Managing Director, and/or Managers to identify individual and team development needs, taking responsibility for addressing skill gaps through practical, targeted learning solutions. A key part of your role will be delivering training workshops or at‑desk coaching / training interventions, to enhance and increase performance, demonstrating impact made.

Further details about the role:

• Evaluate training effectiveness through practical observations, assessments, feedback, and performance data, making practical improvements where needed
• Design, produce and promote high‑quality training resources, including manuals, guides, and blended learning content for on‑demand needs
• Coordinate with and promote external training providers and lead on the embedding of delivery of third‑party programmes
• Collaborate with broader Business operational teams like HR, Data & Tech and Commercial Finance teams to support wider people development initiatives and projects such as onboarding of new starters
• Act as a key point of contact for day‑to‑day learning, coaching, and upskilling needs across the business
• Contribute to and support the execution and embedding of the company’s mission, vision and values across Sales and Business Services teams
• Conduct training needs analysis to identify skill gaps and development priorities
• Design and deliver high‑impact group and 1:1 training programmes and coaching sessions, aligned to business priorities to support on‑the‑job sales and recruitment process performance improvement initiatives
• Provide management training and coaching to enhance management capabilities, increase consistency and ensure training initiatives are effectively embedded within teams

What we’re looking for:

• Minimum 2 years of experience of designing and implementing successful learning and development programmes within the recruitment industry
• A strong background in sales process, you know what great looks like because you’ve done it. Demonstrable experience in both contract and permanent recruitment is preferable but not essential.
• Proven experience coaching or developing sales teams, with a passion for getting the best out of people
• A deep understanding of cold calling psychology and conversational selling techniques
• The ability to turn top performer behaviour into simple, repeatable frameworks that others can follow
• Confidence in delivering both group training and 1:1 coaching, adapting your style to different individuals
• A data‑driven mindset, comfortable using CRM and call systems to track performance and spot opportunities
• Outstanding organisational, project management skills and attention to detail
• Confidence to work independently at pace with hands‑on approach in a dynamic environment with changing and multiple priorities
• Competent in Microsoft Office applications including Word, Excel and PowerPoint

What you get from us:

From celebrating your Arthur birthday with a day off (on top of our generous annual leave and bank holiday package) to providing extensive wellbeing support and a private healthcare plan, we’re committed to nurturing your holistic well‑being. We operate 36 hours working week, finishing at 1pm on Fridays, and flexibility around working hours. At Arthur we cultivate an environment where you can thrive. Here, you’ll be surrounded by dedicated individuals who are passionate about our mission and purpose. We don’t just stop at hiring; we invest in your continuous growth and development, ensuring that each day is an opportunity for learning and advancement. We trust in your abilities and genuinely care about your success. Our transparent communication ensures you’re aligned with our business strategy, and we’re excited to offer you pathways for career growth and development. Say goodbye to clock‑watching; here, every moment is an opportunity to excel, learn, and make a meaningful impact. Welcome to a workplace that values you as a whole person and helps you become the best version of yourself. Join us today!

Please reach out to our Talent Acquisition lead, Zoe, to find out more about the role and Arthur, at zoe.macgregor@arthur.co.uk

Arthur Financial Limited is an equal opportunity employer; we are fully committed to the elimination of unlawful and unfair discrimination and value the differences that a diverse workforce brings to the firm. The firm will not discriminate because of age, disability, gender reassignment, marital status, maternity, race, religion and belief, or sexual orientation.