At a Glance
- Tasks: Be the first point of contact for IT support and troubleshoot various tech issues.
- Company: Join a high-performing insurance organisation with a collaborative IT team.
- Benefits: Gain exposure to IT operations, projects, and career acceleration opportunities.
- Other info: Dynamic role with high visibility and potential for professional growth.
- Why this job: Step beyond basic support and dive into strategic IT initiatives.
- Qualifications: 1-2 years in IT support and experience in insurance or financial services.
The predicted salary is between 30000 - 40000 £ per year.
Looking to move beyond a purely reactive service desk role and gain genuine exposure to IT operations, projects, and strategy within a professional insurance environment? We’re working with a high-performing insurance organisation seeking an IT Support Desk Analyst to join a lean, fast-paced IT function. This opportunity goes beyond BAU support — you’ll work closely with the IT Manager and gain hands-on exposure across operations, vendors, and key technology initiatives.
You’ll act as the face of IT across the business, supporting end users while building broader technical and commercial experience in a stakeholder-driven environment.
The role:
- First point of contact for all IT support queries across the business
- Troubleshooting across Windows, Microsoft 365, hardware, and network environments
- Managing Active Directory users, permissions, and access
- Supporting meeting room tech, devices, and office infrastructure
- Assisting with IT operations, asset management, and system monitoring
- Partnering with the IT Manager on:
- Vendor coordination
- Reporting & documentation
- IT projects (upgrades, audits, rollouts)
What we’re looking for:
- 1–2 years’ experience in IT support / service desk
- Insurance or financial services experience (essential) (comfortable working in regulated, stakeholder-heavy environments)
- Strong communication skills and confidence supporting senior stakeholders
- A proactive mindset with interest in progressing into infrastructure, projects, or wider IT operations
Why apply?
- Exposure beyond BAU into projects and strategic work
- High visibility role within a collaborative, business-facing IT team
- Clear opportunity to accelerate your IT career within insurance
If you’re looking to step up and broaden your experience within a structured, professional environment — apply now or get in touch for a confidential discussion.
Information Technology Support Analyst in London employer: Arthur Recruitment
Join a dynamic insurance organisation in London that prioritises employee growth and development, offering you the chance to move beyond traditional IT support roles. With a collaborative work culture and opportunities to engage in strategic projects, you'll gain invaluable experience while being supported by a team that values your contributions. This role not only enhances your technical skills but also positions you for accelerated career advancement in a thriving professional environment.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Analyst in London
✨Tip Number 1
Network like a pro! Reach out to folks in the insurance and IT sectors on LinkedIn. Join relevant groups, attend meetups, and don’t be shy about asking for informational interviews. The more connections we make, the better our chances of landing that dream role!
✨Tip Number 2
Prepare for those interviews by practising common IT support scenarios. Think about how you’d troubleshoot issues with Windows or Microsoft 365. We want to show off our problem-solving skills and confidence when dealing with senior stakeholders!
✨Tip Number 3
Showcase your proactive mindset! When chatting with potential employers, highlight any projects or initiatives you've taken on in previous roles. We need to demonstrate our eagerness to go beyond BAU and dive into IT operations and strategy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we can keep you updated on new opportunities that fit your skills and interests. Let’s get that application in!
We think you need these skills to ace Information Technology Support Analyst in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your IT support experience, especially in insurance or financial services, and showcase any relevant projects you've been involved in.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Mention your proactive mindset and how you’re eager to take on responsibilities beyond just BAU support.
Showcase Your Communication Skills:Since you'll be supporting senior stakeholders, it's crucial to demonstrate your strong communication skills. Use examples from your past experiences where you effectively communicated technical information to non-technical users.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Arthur Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, Microsoft 365, and hardware troubleshooting. Be ready to discuss specific issues you've resolved in the past, as this will show your hands-on experience and problem-solving skills.
✨Understand the Insurance Landscape
Since insurance experience is essential, do some research on the industry. Familiarise yourself with common IT challenges faced in insurance and think about how your skills can help address them. This will demonstrate your proactive mindset and genuine interest in the role.
✨Communicate Like a Pro
Strong communication skills are key, especially when dealing with senior stakeholders. Practice explaining technical concepts in simple terms. You might even want to role-play with a friend to get comfortable with this aspect before the interview.
✨Show Your Team Spirit
This role involves collaboration with the IT Manager and other team members. Be prepared to share examples of how you've worked effectively in a team setting, particularly in high-pressure environments. Highlighting your ability to partner with others will make you stand out.
