London | Hybrid | Competitive Salary + Bonus + Benefits
A highly regarded and rapidly growing insurance organisation is seeking an experienced IT Support Lead to become the trusted face of IT across the business.
This is a fantastic opportunity for someone who combines strong IT Service Management expertise with outstanding stakeholder engagement skills. You'll play a central role in shaping the IT support experience, influencing service delivery, improving processes and becoming the go-to technology partner for colleagues across the organisation.
This is not a traditional management role. Instead, you'll lead through expertise, relationships and influence, helping to drive service excellence across both internal teams and third-party providers.
What you'll be doing:
- Acting as the visible and approachable face of IT across the business
- Managing and coordinating escalated support incidents and requests
- Driving continuous improvement across support processes and procedures
- Working closely with Infrastructure, Business Systems and Project teams
- Managing relationships with outsourced support providers
- Reviewing service performance and driving improvements
- Defining and reporting on service metrics and user satisfaction
- Supporting audit and compliance activities
- Developing knowledge management and self-service capabilities
- Supporting the transition of new technologies into BAU support
What we're looking for:
- Significant experience within IT Support, Service Desk or IT Operations environments
- Experience leading support functions, service delivery activities or operational support teams
- Strong ITIL knowledge and Service Management experience
- Experience managing third-party suppliers and support partners
- Microsoft 365 support experience including Entra ID, Exchange Online and SharePoint Online
- Strong stakeholder engagement and communication skills
- Ability to explain technical concepts to non-technical audiences
Why apply?
- Opportunity to become the recognised face of IT
- High levels of visibility across the organisation
- Influence the future direction of support services
- Modern technology environment
- Strong investment in technology and change
- Collaborative culture with excellent career prospects
#J-18808-Ljbffr
IT Support Lead employer: Arthur Recruitment
As a global insurer, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to take ownership of their roles. With a strong focus on professional development, we offer extensive growth opportunities and the chance to influence key underwriting strategies in the UK SME & Mid-Market sector. Our collaborative environment, combined with the support of an international network, makes us an exceptional employer for those seeking meaningful and rewarding careers.
