At a Glance
- Tasks: Be the go-to person for IT support and troubleshoot tech issues.
- Company: Join a high-performing insurance organisation with a collaborative culture.
- Benefits: Gain hands-on experience, career growth, and exposure to strategic projects.
- Other info: Work closely with the IT Manager and engage with senior stakeholders.
- Why this job: Accelerate your IT career while making a real impact in a dynamic environment.
- Qualifications: 1-2 years in IT support and insurance experience is essential.
The predicted salary is between 30000 - 40000 £ per year.
This role offers exposure to IT operations, projects, and strategy within a professional insurance environment. We’re working with a high‑performing insurance organisation seeking an IT Support Desk Analyst to join a lean, fast‑paced IT function. The opportunity goes beyond BAU support – you’ll work closely with the IT Manager and gain hands‑on exposure across operations, vendors, and key technology initiatives. You’ll act as the face of IT across the business, supporting end users while building broader technical and commercial experience in a stakeholder‑driven environment.
The role:
- First point of contact for all IT support queries across the business
- Troubleshooting across Windows, Microsoft 365, hardware, and network environments
- Managing Active Directory users, permissions, and access
- Supporting meeting room tech, devices, and office infrastructure
- Assisting with IT operations, asset management, and system monitoring
- Partnering with the IT Manager on reporting & documentation
- Partnering with the IT Manager on IT projects (upgrades, audits, rollouts)
What we’re looking for:
- 1–2 years’ experience in IT support / service desk
- Insurance or financial services experience (essential)
- Comfortable working in regulated, stakeholder‑heavy environments
- Strong communication skills and confidence supporting senior stakeholders
- A proactive mindset with interest in progressing into infrastructure, projects, or wider IT operations
Why apply?
- Exposure beyond BAU into projects and strategic work
- High visibility role within a collaborative, business-facing IT team
- Clear opportunity to accelerate your IT career within insurance
Information Technology Support Analyst employer: Arthur Recruitment
Join a dynamic and high-performing insurance organisation in London as an Information Technology Support Analyst, where you'll not only provide essential IT support but also gain invaluable exposure to strategic projects and operations. Our collaborative work culture fosters professional growth, offering clear pathways for career advancement while you engage with senior stakeholders in a fast-paced environment. With a focus on employee development and a commitment to innovation, this role is perfect for those looking to make a meaningful impact in the insurance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Analyst
✨Tip Number 1
Network like a pro! Reach out to folks in the insurance and IT sectors on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews! Research common IT support scenarios and be ready to showcase your troubleshooting skills. Practise explaining your thought process clearly, as communication is key in this role.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your career goals. We recommend checking out our website for tailored opportunities that match your skills and aspirations in IT support.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Information Technology Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your IT support experience, especially in insurance or financial services. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or responsibilities you've had.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your background makes you a great fit. We love seeing enthusiasm and a proactive mindset, so let that personality come through!
Showcase Your Communication Skills:Since you'll be supporting senior stakeholders, it's crucial to demonstrate your strong communication skills. In your application, mention any experiences where you’ve successfully communicated technical information to non-technical users.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to track your application better. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Arthur Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, Microsoft 365, and hardware troubleshooting. Be ready to discuss specific scenarios where you've resolved IT issues, as this will show your hands-on experience and problem-solving skills.
✨Understand the Insurance Landscape
Since insurance experience is essential, do some research on how IT supports operations in this sector. Familiarise yourself with common challenges faced by insurance companies and think about how your role as an IT Support Desk Analyst can help address these.
✨Showcase Your Communication Skills
As you'll be the face of IT, practice articulating technical concepts in a way that non-technical stakeholders can understand. Prepare examples of how you've effectively communicated with senior stakeholders in the past to demonstrate your confidence and interpersonal skills.
✨Be Proactive and Future-Focused
Express your interest in progressing into infrastructure or project management roles. Think of ways you can contribute to IT operations and projects, and be ready to discuss how you can add value beyond just BAU support.
