At a Glance
- Tasks: Manage the Retail Hub, support the team, and drive sales for our charity.
- Company: Arthur Rank Hospice Charity, dedicated to community support and inclusivity.
- Benefits: Flexible hours, supportive environment, and the chance to make a real difference.
- Other info: Opportunities for personal growth and a commitment to diversity and inclusion.
- Why this job: Join a passionate team and help raise vital funds for a meaningful cause.
- Qualifications: Experience in retail management and a passion for community engagement.
The predicted salary is between 24750 - 30250 £ per year.
The Retail team at Arthur Rank Hospice play a vital role in raising essential funds for our Charity. Our Retail Hub and Retail Outlet in Pampisford are a treasure trove of pre-loved items and furniture. Due to continued growth within the team, we have a fantastic opportunity to join us as our new Deputy Hub Manager. This role is available, working 35 hours per week on a rota basis which will include weekends.
As our Deputy Hub Manager, you will play a key role in the running of the Retail Hub and Outlet, working closely with the Retail team to achieve sales targets, objectives and KPIs along with supporting the charity's wider retail strategy.
Main duties will include:
- Managing the ongoing supply and rotation of stock donations along with identifying new income streams and opportunities.
- Supporting the Hub team (staff and volunteers) to ensure the delivery of excellent customer service.
- Creating and maintaining a safe working environment for staff, volunteers and customers.
- Supporting our team of van drivers with collections.
We are looking for a shop manager who understands the importance of community and loves working with and supporting people. You will bring your innovation to manage and drive income in the hub, motivating others through regular communication and engagement.
To be successful in this role, you will have previous experience of working in a similar retail environment with experience of income and expenditure reporting. Due to the nature of this role, there will be an element of manual handling and physical activity involved. Lone working may also be required from time to time. Candidates are required to be physically capable (with reasonable adjustments for disabled candidates) of meeting these job requirements.
Please note our Hub operates 6 days per week and our colleagues work on a shift basis which will include weekends. Interviews for this post will be held on 21st September.
We are committed to inclusivity, respect, fairness, engagement and equality of opportunity for our patients and their families, our staff and trustees, our volunteers and our supporters. We value the strength that comes with difference and the positive contribution that diversity brings to our community. Therefore, candidates with a disability that meet the minimum criteria will be guaranteed an interview. We are also working to increase diversity throughout the organisation, and we particularly welcome applications from BAME people who are currently under-represented.
Arthur Rank Hospice Charity is committed to safeguarding and promoting the welfare of children, young people and adults who draw on care and support and expects all colleagues and volunteers to share this commitment. Arthur Rank Hospice Charity does not hold a sponsor license; therefore, we are unable to offer sponsorship to individuals who do not currently have the right to work in the UK, or that require sponsorship as a condition of an existing visa.
Deputy Hub Manager in Sawston employer: Arthur Rank Hospice Charity
Arthur Rank Hospice Charity is an exceptional employer, offering a unique opportunity to lead and innovate within the retail sector while making a meaningful impact on hospice care in Cambridgeshire. With a strong commitment to inclusivity and employee development, we foster a supportive work culture that values diversity and encourages personal growth. Our Retail Hub in Pampisford provides a collaborative environment where you can thrive, whether you choose to work part-time or full-time, all while contributing to a vital cause that enriches our community.
Contact Details:
Arthur Rank Hospice Charity Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Hub Manager in Sawston
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Arthur Rank Hospice Charity, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Arthur Rank Hospice Charity!
We think you need these skills to ace Deputy Hub Manager in Sawston
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Arthur Rank Hospice Charity, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Arthur Rank Hospice Charity and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Arthur Rank Hospice Charity that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Arthur Rank Hospice Charity
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
