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- Tasks: Join our team as a Central Referrals Assistant, processing referrals and supporting patient records.
- Company: Arthur Rank Hospice Charity provides essential care services in a supportive environment.
- Benefits: Flexible working hours, competitive salary, and a chance to make a real difference.
- Why this job: Be part of a compassionate team, enhancing lives while gaining valuable administrative experience.
- Qualifications: Previous admin experience and strong customer service skills are essential.
- Other info: We welcome applications from diverse backgrounds and offer support for candidates with disabilities.
We have an opportunity to join us as our new Central Referrals Assistant! This is a part time role working 25 hours per week, based at our Hospice in Cambridge.
The Central Referrals team at Arthur Rank Hospice provides a single point of access for referrals to our clinical services, this small team provides an essential service across our hospice.
Main duties of this role will include:
- Receiving and processing referrals across hospice clinical services
- Co-ordinating patient records on SystmOne
- Archiving of patients notes, including assisting with maintaining records for discharged/out of area patients
- Dealing with any enquires that come either by telephone or email regarding the services at Arthur Rank Hospice Charity
- Communicating effectively with patients, carers and other health and social professionals whilst maintaining a calm
- Working closely with our Palliative Hub to provide administrative support as required
To be successful in this role, candidates must have previous experience within an administrative role, with experience of providing a high level of customer service. Experience of electronic records and database use will also be required.
This role will work 25 hours per week, we can be flexible with working times, but due to the requirements of the role require cover across the week, Monday – Friday. This role will be based from our Hospice, due to the requirement of the role we are unable to offer home working.
This role is subject to a Basic level DBS Check.
Interviews for this post will be held week commencing 28th July.
Starting salary of £24,937, with opportunities to progress to £26,598
Please note that the salary quoted is based on full time hours and will be pro-rata’d for part time posts. As a Charity with limited funds, it is usual practice for new starters to commence on the minimum of the salary band for the role. Exceptionally, and only for candidates demonstrating significant strengths relevant to the role, we may be able to negotiate on this.
We are a Disability Confident employer, and welcome applications from candidates with disabilities. If you would like support to apply, please contact the HR Team by emailcareers@arhc.org.ukand we will be happy to help.
Arthur Rank Hospice Charity does not hold a sponsor license; therefore, we are unable to offer sponsorship to individuals who do not currently have the right to work in the UK, or that require sponsorship as a condition of an existing visa.
We are committed to inclusivity, respect, fairness, engagement and equality of opportunity for our patients and their families, our staff and trustees, our volunteers and our supporters. We value the strength that comes with difference and the positive contribution that diversity brings to our community. Therefore, candidates with a disability that meet the minimum criteria will be guaranteed an interview. We are also working to increase diversity throughout the organisation, and we particularly welcome applications from BAME people who are currently under-represented.
Arthur Rank Hospice Charity is committed to safeguarding and promoting the welfare of children, young people and adults who draw on care and support and expects all colleagues and volunteers to share this commitment.
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Central Referrals Assistant employer: Arthur Rank Hospice Charity
Contact Detail:
Arthur Rank Hospice Charity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Central Referrals Assistant
✨Tip Number 1
Familiarise yourself with SystmOne, as it's a key part of the role. If you haven't used it before, consider watching tutorial videos or reading up on its features to demonstrate your initiative and readiness to learn.
✨Tip Number 2
Brush up on your communication skills, especially in handling enquiries via phone and email. Practising clear and calm responses can help you stand out during the interview process.
✨Tip Number 3
Research Arthur Rank Hospice Charity and its services thoroughly. Understanding their mission and values will allow you to align your answers with what they are looking for in a candidate.
✨Tip Number 4
Prepare examples from your previous administrative roles that showcase your customer service skills. Being able to share specific instances where you've excelled in similar tasks will strengthen your application.
We think you need these skills to ace Central Referrals Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Central Referrals Assistant position. Tailor your application to highlight relevant experience in administrative roles and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous administrative experience, particularly in healthcare settings. Mention your familiarity with electronic records and databases, as this is crucial for the role.
Craft a Strong Cover Letter: Write a personalised cover letter that addresses why you are interested in working at Arthur Rank Hospice Charity. Include specific examples of how your skills and experiences align with the duties mentioned in the job description.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is essential for the role.
How to prepare for a job interview at Arthur Rank Hospice Charity
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Central Referrals Assistant. Be prepared to discuss how your previous administrative experience aligns with the tasks mentioned, such as processing referrals and managing patient records.
✨Showcase Your Customer Service Skills
Since this role involves dealing with patients and health professionals, highlight your customer service experience. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations, to demonstrate your ability to maintain a calm and professional demeanour.
✨Familiarise Yourself with SystmOne
If you have experience with electronic records or databases, be ready to discuss it. If you're not familiar with SystmOne, do some research beforehand. Showing that you are proactive about learning new systems can set you apart from other candidates.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions about the team, the work environment, and the challenges faced by the Central Referrals team. This shows your genuine interest in the role and helps you assess if it's the right fit for you.