Desktop Motor Engineer in Somerset

IntroductionAt Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. OverviewWe are looking for a Desktop Motor Engineer to join our team in Ipswich. This is an excellent opportunity for an experienced bodyshop professional, Panel Beater, Vehicle Damage Assessor (VDA) or Motor Engineer looking to move into a technical desk based role. You'll use your vehicle repair expertise to review repair methods, provide technical guidance and support engineering decisions across a range of motor claims. Working Monday to Friday, you'll join a knowledgeable team where your experience and judgement will play an important role in delivering the best outcomes for customers.How you'll make an impactProduce accurate vehicle repair assessments in line with manufacturer repair methods.Review and authorise repair estimates within agreed authority levels.Assess vehicle damage and provide guidance on appropriate repair solutions.Review repair invoices and supporting documentation.Complete vehicle valuation, total loss and salvage assessments where required.Liaise with customers, repairers and engineering partners throughout the claims journey.Support the review and processing of engineering reports.Respond to engineering enquiries and assist with the management of team mailboxes.Share technical knowledge and provide support to colleagues across the team.Maintain high service standards while balancing customer and business requirements.About YouPrevious experience within a bodyshop, accident repair, motor engineering or vehicle damage assessment environment.Strong understanding of modern vehicle repair methods and damage assessment.Experience producing accurate repair estimates or repair assessments.Knowledge of estimating systems such as Audatex or similar platforms would be advantageous.Understanding of motor insurance or claims handling processes would be beneficial but is not essential.Excellent communication and stakeholder management skills.Ability to manage changing priorities and work effectively in a fast-paced environment.VDA accreditation or AQP experience would be advantageous but is not essential.Compensation and benefitsAt Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.Competitive compensationComprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)