IntroductionAt Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. OverviewThis role sits within the client service team and is suited to someone who is organised, client-focused and committed to delivering accurate, timely and high-quality service. You will support the day-to-day servicing of Public Sector clients while building your insurance knowledge and experience.Our Public Sector team is a fast-paced, collaborative and ambitious group of professionals who are committed to delivering excellent outcomes for our clients. We are looking for someone who shares that commitment, enjoys working as part of a team and brings a proactive approach to learning, problem-solving and continuous improvement.In this role, you will support a portfolio of Public Sector clients, helping to deliver their ongoing service and renewal requirements. You will communicate clearly and professionally with clients, insurers and internal stakeholders, ensuring actions are progressed and clients are kept informed. Reporting to the Team Manager, you will work closely with peers, Client Directors and wider internal teams. You will be expected to take ownership of your work, maintain accurate records, meet agreed deadlines and continue developing your technical knowledge and client service capability.How you'll make an impactCreate documents for new customers about their insurance requirementsObtain renewal terms for customers and research suitable alternatives to produce presentations; our account managers discuss these with customers during face to face meetings.Coordinate all renewal quotes for existing customers along with any mid-term adjustments to be considered. Ensure all customer details are recorded accurately and entered onto system in a timely fashionManage insurer queries in relation to customer policies. Confirm cover with relevant insurers, process policies and chase up outstanding documentation when requiredSecure delivery of policy documentation from insurers and check prior to approval and release by Account ExecutiveDeal with account queries and credit control matters highlighting any concerns to account managers in a timely mannerGrasp and apply fundamental legal and regulatory policy for internal policies and the insurance contract as required.About YouLarger Commercial/ Corporate Insurance cross class experience is desirableHolding or working towards one of the Chartered Insurance Institute Qualifications: Dip CII/ FIT is desirable as is being educated to GCSE standard or equivalent.Worked to targets within a regulated, measurable framework and achieved SLA’s Risk aware in handling customer information. Able to recognise potential risk and seek advice when requiredEvidence of rapport-building and experience in providing solid customer service focus with outstanding communication and social skills.Due diligence and process driven to deadlines, happy to forward plan, organise and analyse information.Highly accurate with a strong attention to detail, using initiative when assisting team membersFully proficient in MS officeEligible to work in the UKCompensation and benefitsAt Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.Competitive compensationComprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
Public Sector Client Relationship Manager employer: Arthur J. Gallagher & Co.
At Gallagher Benefit Services, we pride ourselves on being an exceptional employer that champions a collaborative and people-first culture. As a Business Development Director in our Change & Transformation practice, you'll enjoy competitive compensation, comprehensive benefits, and ample opportunities for career development while making a meaningful impact on businesses and their employees. Join us in a dynamic environment where your ideas are valued, and you can thrive alongside a community of trusted experts and bold explorers.
