Marine Claims Broker

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher\’s global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you\’ll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we\’ll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

Gallagher Specialty’s Marine division manages a global portfolio of clients across various sectors, including Hull & Machinery, Marine Liability, Ports & Terminals, Cargo, and Yachts. We are seeking a Claims Broker Technician with some prior experience in handling H&M and Yacht claims (including P&I and crew), but the role will also provide opportunities to develop knowledge in other Marine classes

As a key member of our growing team, you will manage a caseload of worldwide marine claims, guiding them from initial notification to settlement. Your commitment to delivering exceptional service will be instrumental in our success.

How you\’ll make an impact

• Manage claims from initial advice through to settlement, ensuring a seamless process for our clients.
• Negotiate claims effectively with clients, Lloyd\’s, and Company markets to achieve favorable outcomes.

• Support Broking Teams in client retention and acquisition efforts

• Utilize your understanding of technical issues in claims presentation to negotiate optimal results for clients.
• Present facts strategically to facilitate the settlement of claims, ensuring client satisfaction.
• Stay informed about market trends and industry changes to provide clients and agents with effective risk management advice, aligned with AJG principles and values.
• Carry out duties following internal policies and procedures in accordance with applicable laws, rules, regulations, good governance and Gallagher’s shared values, in particular, putting clients at the heart of our business

About you

Qualifications

• Cert CII/ Dip CII (Chartered Insurance Institute) desirable
• Educated to A-Level standard or equivalent

Technical Knowledge

• Knowledge of the Marine industry and Insurance market
• Detailed knowledge of market claim procedures

Experience

• Proven track record of technical claims handling of all Marine Hull and Liability claims (specific experience with yacht claims desirable)

Skills/other

• Excellent planning skills
• Able to interpret data with accuracy and present findings articulately
• Innovative approach in problem solving
• Strong interpersonal and negotiation skills
• Authentic communication skills for varying audience
• Comfortable and credible at decision-maker level
• Persistent and tenacious in achieving results
• Self-motivated and motivates others to achieve
• Continually builds and sustains a network managing relationships
• MS office and other relevant IT systems expertise
• Eligible to work in the UK

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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