(Associate) Director Quality Management in London

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients’ risk profiles, you’re building trust.

You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

Overview: At Gallagher, we’re looking for an experienced and commercially minded Associate Director – Construction Claims to join our Claims Division in London. This is an opportunity to take ownership of complex construction claims, build strong client relationships, and play a key role in delivering exceptional service across our Specialty business.

How you’ll make an impact: As an Associate Director, you will be responsible for managing construction claims from initial notification through to settlement, acting as a trusted advisor to clients and ensuring the efficient progression of claims. You’ll work closely with insurers, clients, and internal stakeholders to deliver outcomes, manage expectations, and provide technical expertise throughout the claims lifecycle.

• Manage construction claims from notification through to conclusion, including negotiation with insurers
• Provide expert advice and guidance to clients across all stages of the claims process
• Build and maintain strong relationships with clients, insurers, and internal teams
• Proactively manage claims progression, ensuring timely updates and resolution
• Review and respond to insurer queries, resolving issues efficiently
• Monitor and track payments, ensuring timely collections and settlements
• Ensure all claims documentation and records are accurate, complete, and compliant
• Produce and deliver claims data and MI to clients and stakeholders as required
• Support continuous improvement of claims handling processes and service delivery

About You: Experience & Technical Expertise

• Significant experience in construction claims within the insurance industry (c.10+ years)
• Strong understanding of claims processes, insurance markets, and regulatory requirements
• Experience handling complex claims and negotiating with insurers
• Knowledge of CLASS system and ECF claims processing (desirable)

Leadership & Skills

• Previous experience leading or mentoring individuals/teams
• Excellent client management and relationship-building skills
• Strong communication and stakeholder engagement capabilities
• Highly organised with the ability to manage multiple priorities
• Commercially aware, proactive, and solutions-focused

Compensation and benefits: On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance
• Other benefits include:
• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more...

We value inclusion and diversity: Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities; if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.