Customer Service Executive / Account Manager in Ipswich, Suffolk

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what's right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. Experience a workplace where you're encouraged to be yourself, supported to succeed, and inspired to keep learning.

Are you an experienced Account Director looking to step into a role where you can genuinely add value to an already high-performing team? We're looking for a proven and driven Account Director to join our established East of England business, helping to build on the success of a strong, well-established P&L. You'll be joining one of our largest and most successful Retail teams, with access to both our Chelmsford and Ipswich offices. The business benefits from a well-resourced infrastructure, including dedicated placement expertise, strong servicing support, in-house claims, in-house risk management and an experienced wider team around you – giving you the platform to focus on what you do best: building relationships and developing your portfolio.

Backed by Gallagher's global reach and national presence, the team operates with a genuinely local, relationship-led approach, focused on the commercial mid-market. It's a collaborative environment where individuals are trusted, supported and given the space to succeed – without losing the agility and personality of a regional office. We're happy for the successful candidate to be based in either our Ipswich or Chelmsford office, working on a hybrid basis.

Visit clients as needed, showcasing your interpersonal skills and commitment to excellent service. Handle account queries and credit control matters, resolving issues promptly and escalating concerns when necessary.

You have a proven track record as an Account Executive or Account Director, with experience managing and developing client relationships. You have a strong understanding of general insurance products, services, and classes of insurance, as well as knowledge of the London Market, Lloyd's, and the wider industry. You're passionate about delivering outstanding client service and building lasting relationships. You're eligible to work in the UK and are open to travel as required.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits:

• Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we'll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance
• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more...

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities; if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know.

Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.