Housing Client Relationship Manager in Chelmsford

IntroductionAt Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. OverviewWe have an exciting opportunity for an experienced Account Manager to join our growing Housing Division based in our Chelmsford office.This role is ideal for someone with a strong background in commercial insurance, particularly across mid-corporate to large risk clients, who is confident in managing client relationships, navigating the market, and delivering a first-class service.You’ll bring proven expertise in broking, negotiation, and market awareness, alongside a deep understanding of client service excellence and regulatory compliance. You’ll be responsible for ensuring service delivery meets both company standards and FCA requirements, while adding real value to a diverse client portfolio.Our Housing team is a fast-paced, collaborative environment, where knowledge sharing and teamwork are key. If you enjoy building relationships, solving problems, and working in a dynamic setting, we’d love to hearHow you'll make an impactAs an Account Manager, you’ll play a pivotal role in supporting Account Directors and servicing a portfolio of Housing clients, working closely with colleagues across Broking, Claims and Accounts.Key responsibilities include:Managing the end-to-end renewal process, including preparing submissions and gathering accurate risk informationObtaining and negotiating renewal terms, exploring alternative markets, and supporting client presentationsPreparing and issuing renewal and mid-term documentation in collaboration with internal teamsProducing risk presentations, reviewing quotations, and comparing cover to deliver the best outcomes for clientsEnsuring all client data is accurate, compliant and recorded on internal systemsSupporting the delivery of PRISM requirements and maintaining clear audit trailsLiaising with insurers and internal stakeholders to resolve queries and secure favourable termsManaging policy lifecycle activity – from placement through to documentation and post-placement follow-upHandling client queries efficiently and professionally, always ensuring a high standard of serviceSupporting credit control and account queries, ensuring timely resolution and escalation where neededAbout YouWe’re looking for someone who can demonstrate:Strong experience in commercial/corporate insurance account managementConfidence dealing with mid-corporate and large, complex risksA proactive and client-focused approach, with excellent relationship management skillsProven ability to prioritise workloads and meet deadlines in a regulated environmentSolid understanding of insurance products, markets (including Lloyd’s/London Market) and risk principlesHigh attention to detail, with a strong focus on accuracy and complianceExperience working to SLA targets and performance metricsExcellent communication, negotiation and analytical skillsA collaborative mindset and willingness to support wider team objectivesHolding or working towards a CII qualification (Cert CII / Dip CII / ACII) GCSEs (or equivalent) including Maths and English Strong MS Office skills Full eligibility to work in the UK Flexibility to attend client meetings (in person or via Teams)Compensation and benefitsAt Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.Competitive compensationComprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)