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For Companies At a Glance
- Tasks: Lead and inspire a team of call centre agents to deliver exceptional customer service.
- Company: Join Gallagher, a leader in insurance with a vibrant and inclusive culture.
- Benefits: Competitive salary, performance bonuses, generous holiday, and health benefits.
- Other info: Enjoy career progression, training opportunities, and fun team events.
- Why this job: Shape your leadership skills while making a real impact in a dynamic environment.
- Qualifications: Experience in a contact centre is preferred; strong leadership and communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Do you enjoy coaching and mentoring others on providing brilliant service to every customer? Are you looking for a job with line management opportunities, where you will be leading and inspiring colleagues to meet team goals? If so, we’d love you to apply for our Team Leader opportunity in our Motorhome and Motorbike insurance team.
Key Responsibilities
- Managing a team of up to 10 call centre agents who are all currently performing to a high standard.
- Motivating, developing, and empowering a high-performing team of Call Centre Agents to deliver results and exceed targets.
- Driving daily success through smart call centre management: handling inbound/outbound activity efficiently, managing call queues, and hitting service level agreements.
- Coaching and mentoring your team.
- Celebrating top performers, supporting underperformers with improvement plans, and unlocking everyone's full potential.
- Analysing performance metrics and using data-driven strategies to optimise productivity, improve service delivery, and meet KPIs.
- Ensuring every customer interaction is a great one with the ability to resolve escalations swiftly and accurately, whilst maintaining high levels of satisfaction.
- Collaborating with the wider business to shape sales strategies, identify new opportunities, and stay ahead of market trends.
- Recruiting top talent and making sure your team is always equipped with up-to-date knowledge and industry compliance.
- Working cross-functionally with other departments and team leaders to build a strong, collaborative, and high-impact call centre environment.
- Aligning with stakeholders, championing best practices, and driving continuous improvement across the operation.
Required Qualifications
- Proven experience working in a contact centre environment, ideally within insurance, although this is not essential.
- A proactive, solution-focused mindset with a flexible, can-do attitude.
- Strong interpersonal skills and ability to connect, communicate, and build trust across all levels, including senior leadership.
- Confident in influencing decisions, managing conflict with empathy, and navigating challenging situations with professionalism.
- A natural leader with the ability to motivate others and drive performance through strong people management.
- Highly organised and self-motivated, skilled at prioritising, meeting deadlines, and delivering results under pressure.
- A strategic thinker who can also deep-dive into details, analyse data, and spot opportunities for improvement.
Benefits
- Base salary that is competitive and dependent on experience, plus performance bonus.
- Working hours: Monday to Friday, 9 am to 6 pm, with one Saturday morning per month on rotation.
- Minimum of 25 days holiday, including bank holidays, with the option to buy additional days.
- Defined contribution pension scheme, with Gallagher contributing.
- Life insurance paying 4× basic annual salary (up to 10× with top‑up).
- Income protection covering up to 50 % of annual income, with topping up options.
- Health cash plan or private medical insurance.
- Training opportunities, fully funded qualifications, and learning and development courses.
- Progression opportunities within the organisation.
- Department events and a positive work culture.
- Gallagher Premiership Rugby tickets.
- Gallagher Benefits Choice Portal access.
- Employee referral scheme.
- Three fully paid volunteering days per year.
- Employee Stock Purchase plan offering company shares at a discount.
- Share incentive plan, HMRC approved and tax effective.
- Critical illness cover.
- Discounted gym membership at over 3,000 gyms nationally.
- Season ticket loan.
- Discounted voucher portal for everyday savings.
- Emergency back‑up family care.
Equal Employment Opportunity
We are committed to inclusion and diversity. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by our managers, employees, vendors or customers based on protected characteristics. We make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless it would impose undue hardship on the operation of our business.
Team Leader Devitt employer: Arthur J. Gallagher & Co. (AJG)
Contact Detail:
Arthur J. Gallagher & Co. (AJG) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader Devitt
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of digging into Gallagher's values and work environment. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or resolved conflicts. We want to hear how you’ve made an impact, so be ready to share those experiences during your chat.
✨Tip Number 3
Prepare some questions for your interviewers! Asking about team dynamics or how they celebrate success shows that you’re keen on collaboration and growth. Plus, it gives you a chance to see if the role is the right fit for you.
✨Tip Number 4
Don’t forget to follow up! A quick thank-you email after your interview can set you apart from other candidates. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Team Leader Devitt
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in coaching and mentoring. We want to see how you've inspired others to achieve their best, so share specific examples of how you've motivated a team in the past.
Be Data-Driven: Since this role involves analysing performance metrics, it’s a good idea to mention any experience you have with data analysis. We love candidates who can use data to drive decisions, so don’t shy away from showcasing your analytical skills!
Tailor Your Application: Make your application stand out by tailoring it to our job description. Use the same language we do and align your experiences with the key responsibilities listed. This shows us that you understand what we're looking for and that you're genuinely interested in the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re tech-savvy, which is always a bonus!
How to prepare for a job interview at Arthur J. Gallagher & Co. (AJG)
✨Know Your Team Dynamics
Before the interview, take some time to understand what makes a high-performing team tick. Research effective coaching techniques and think about how you can motivate and empower your future team. Be ready to share specific examples of how you've successfully led teams in the past.
✨Showcase Your Data Skills
Since analysing performance metrics is key in this role, brush up on your data analysis skills. Prepare to discuss how you've used data-driven strategies to improve team performance or service delivery. Bring examples that highlight your ability to spot opportunities for improvement.
✨Prepare for Scenario Questions
Expect questions that assess your conflict management and coaching abilities. Think of scenarios where you've had to resolve escalations or support underperformers. Practise articulating your thought process and the outcomes of your actions to demonstrate your leadership style.
✨Emphasise Collaboration
This role involves working cross-functionally, so be prepared to discuss how you've collaborated with other departments in the past. Highlight any experiences where you’ve championed best practices or driven continuous improvement initiatives. Show them you’re a team player who values collaboration!