At a Glance
- Tasks: Help customers find the best insurance packages and provide exceptional service.
- Company: Join Gallagher, a global community committed to collaboration and doing what's right.
- Benefits: Enjoy 25+ days holiday, health plans, and professional development opportunities.
- Other info: Diverse workplace with excellent career growth and training provided.
- Why this job: Make a real impact by putting customers first in a supportive team environment.
- Qualifications: No experience needed; just bring your customer service skills and a positive attitude.
The predicted salary is between 28800 - 43200 £ per year.
Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together.
We’re expanding our team, and looking to hire customer-focused people to join our Stretford Office. Although you will be dealing with sales, we pride ourselves on sales through customer service, putting the customer at the heart of what we do. It’ll be your job to make sure they have a great experience, and get details of the best insurance package which meets their needs. No previous insurance experience is required, all training is provided.
During your first few weeks, you’ll be in our training academy where we’ll give you all the training you need to be a huge success in your new career! This training includes things like insurance fundamentals, the handling of insurance policies, systems and process training. To help progress your career further with us, we also offer an excellent progression programme as well as fully funded professional insurance qualifications (CII).
In this role, you can expect to help people with a wide range of queries such as setting up insurance policies and capturing information, whilst guiding each customer through their individual needs.
Day-to-Day Responsibilities
- Create insurance quotes and renewals over the phone to provide the best price for our customers, making sure you recommend the right type of cover - always keeping your customers' interests at heart.
- Look for all opportunities to upsell or cross-sell our range of products depending on the customers’ needs.
- Make and answer calls from customers and clients to gather information, provide updates, and talk through any concerns or questions they may have.
- Leave the customer happy, with a positive lasting impression and an extraordinary feeling about our products and services.
- Balance multiple tasks at the same time, utilising a range of systems and working in a supportive, friendly, and agile team.
About You
- Ability to explain complex language in simple terms, either in writing and/or over the phone.
- Attention to detail because you’ll need to accurately review and assess documentation.
- Empathy and the ability to remain calm and composed when dealing with customers.
- Customer service skills to provide a positive experience for customers throughout.
- Computer literate GCSEs, or equivalent including English and Maths.
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits:
- Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days.
- Defined contribution pension scheme, which Gallagher will also contribute to.
- Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x.
- Income protection, we’ll cover up to 50% of your annual income, with options to top up.
- Health cash plan or Private medical insurance.
- Three fully paid volunteering days per year.
- Employee Stock Purchase plan, offering company shares at a discount.
- Share incentive plan, HMRC approved, tax effective, stock purchase plan.
- Critical illness cover.
- Discounted gym membership, with over 3,000 gyms nationally.
- Season ticket loan.
- Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
- Emergency back-up family care.
- And many more…
We value inclusion and diversity. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher is Disability Confident Committed. If you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Sales and Service in Stretford employer: Arthur J. Gallagher & Co. (AJG)
Gallagher is an exceptional employer that prioritises the well-being and growth of its employees, particularly in the dynamic role of Account Manager within the Care and Charities team in Birmingham City Centre. With a strong emphasis on teamwork, integrity, and professional development, Gallagher offers competitive compensation, comprehensive benefits, and a collaborative culture that empowers you to make a meaningful impact while advancing your career. Join us to be part of a company that values curiosity and innovation, ensuring your work truly matters.
Contact Details:
Arthur J. Gallagher & Co. (AJG) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Service in Stretford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Arthur J. Gallagher & Co. (AJG). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Arthur J. Gallagher & Co. (AJG) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales and Service in Stretford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Arthur J. Gallagher & Co. (AJG):Your cover letter is your chance to shine! Tell us why you want to work at Arthur J. Gallagher & Co. (AJG) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Arthur J. Gallagher & Co. (AJG)!
How to prepare for a job interview at Arthur J. Gallagher & Co. (AJG)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
