At a Glance
- Tasks: Help customers find the best insurance packages and ensure a fantastic experience.
- Company: Join a growing team in a supportive Rugby office focused on customer service.
- Benefits: Starting salary of £27,976 plus bonuses, with no weekends or bank holidays.
- Other info: Enjoy comprehensive training and opportunities for professional qualifications and career progression.
- Why this job: Make a real difference in people's lives while developing your career in insurance.
- Qualifications: No experience needed; just bring your customer service skills and a positive attitude.
The predicted salary is between 27976 - 27976 £ per year.
We’re expanding our team, and looking to hire customer-focused people to join our central Rugby Office. Although you will be dealing with sales, we pride ourselves on sales through customer service, putting the customer at the heart of what we do. It’ll be your job to make sure they have a great experience, and get details of the best insurance package which meets their needs. No previous insurance experience is required, all training is provided.
40 hours a week spent between the hours of 9am-7pm Monday to Thursday & 9am to 6pm Fridays. No weekends or bank holidays.
Starting Salary: £27,976 with a quarterly performance-related bonus (potential to earn up to an extra £4,200 a quarter!)
How you'll make an impact
During your first few weeks, you’ll be in our training academy where we’ll give you all the training you need to be a huge success in your new career! This training includes things like insurance fundamentals, the handling of insurance policies, systems and process training. To help progress your career further with us, we also offer an excellent progression programme as well as fully funded professional insurance qualifications (CII).
In this role, you can expect to help people with a wide range of queries, like setting up landlord insurance policies and capturing information, guiding each customer through their individual needs, all while focussing on doing the right thing for them.
On a day-to-day basis, you’ll:
- Create insurance quotes and renewals over the phone to provide the best price for our customers, making sure you recommend the right type of cover - always keeping your customers' interests at heart.
- Look for all opportunities to upsell or cross-sell our range of products depending on the customers’ needs.
- Make and answer calls from customers and clients to gather information, provide updates, and talk through any concerns or questions they may have.
- Leave the customer happy, with a positive lasting impression and an extraordinary feeling about our products and services.
- Balance multiple tasks at the same time, utilising a range of systems and working in a supportive, friendly, and agile team.
About You
Of course, all training will be provided, and some of the items below may feel a bit alien, however, all will become clear during our in-depth training programme.
- Ability to explain complex language in simple terms, either in writing and/or over the phone.
- Attention to detail because you’ll need to accurately review and assess documentation.
- Empathy and the ability to remain calm and composed when dealing with customers.
- Customer service skills to provide a positive experience for customers throughout.
- Computer literate.
- GCSEs, or equivalent including English and Maths.
Sales & Service agent in Rugby employer: Arthur J. Gallagher & Co. (AJG)
Join our dynamic team in Rugby, where we prioritise customer service and provide comprehensive training to ensure your success as a Sales & Service Agent. With no weekend or bank holiday shifts, a competitive starting salary, and opportunities for career progression through fully funded professional qualifications, we foster a supportive work culture that values employee growth and well-being.
Contact Details:
Arthur J. Gallagher & Co. (AJG) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Service agent in Rugby
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on our values and what we stand for. This will help you connect with us during the conversation and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different customer scenarios. We want to see how you can make customers feel valued and understood, so be ready to share examples from your past experiences.
✨Tip Number 3
Be yourself! We’re looking for genuine, customer-focused individuals. Don’t be afraid to let your personality shine through during the interview. Show us how you can bring a positive vibe to our team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re proactive and keen to join our awesome team in Rugby!
We think you need these skills to ace Sales & Service agent in Rugby
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer service skills in your application. We want to see how you put customers at the heart of what you do, so share any relevant experiences that demonstrate your ability to create positive customer interactions.
Keep It Simple and Clear:When writing your application, use clear and straightforward language. We appreciate candidates who can explain complex ideas simply, just like you'll need to do with our customers. Avoid jargon and keep it relatable!
Attention to Detail is Key:Double-check your application for any typos or errors. Attention to detail is crucial in this role, and we want to see that you can present a polished application that reflects your commitment to quality.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Arthur J. Gallagher & Co. (AJG)
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service skills. Think about times you've helped someone solve a problem or made their day better. Be ready to share these experiences, as they show you understand the importance of putting the customer first.
✨Familiarise Yourself with Insurance Terms
Even though no previous insurance experience is required, it’s a good idea to familiarise yourself with basic insurance terminology. This will help you feel more confident during the interview and show that you're proactive about learning.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the questions asked and respond thoughtfully. This not only shows your communication skills but also reflects your ability to understand customer needs.
✨Show Enthusiasm for Learning
Since the role includes extensive training, express your eagerness to learn and grow within the company. Talk about how you value professional development and are excited about the opportunity to gain qualifications in insurance.
