At a Glance
- Tasks: Engage with insurance brokers, manage policy renewals, and build lasting relationships.
- Company: Gallagher, a leading insurance organisation with a people-first culture.
- Benefits: Competitive salary, comprehensive benefits, career development, and a supportive environment.
- Other info: Flexible working arrangements and a commitment to inclusivity.
- Why this job: Make a real impact while developing your skills in a dynamic team.
- Qualifications: Sales or customer service experience is a plus; strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.
Here, you’re not just improving clients’ risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.
Gallagher are looking for ambitious Sales Specialists to join Vasek Insurance, a growing Gallagher brand based in Nottingham. This is an exciting opportunity to join an expanding team where you'll build relationships with insurance brokers, support policy renewals and play a key role in retaining existing business.
If you enjoy speaking with people, building rapport and working towards targets, Gallagher will provide full training, support to gain industry recognised qualifications and genuine long-term career opportunities within one of the world's leading insurance organisations.
Location: Nottingham City Centre
Salary: £25,000 + OTE per year
Hours: Monday to Friday, 9am-5pm
How you’ll make an impact
You will be speaking with brokers who already have policies in place, helping to manage upcoming renewals and building long-term relationships. The focus is on retaining business, delivering a great customer experience and having proactive conversations that strengthen partnerships.
Your responsibilities will include:
- Contacting brokers ahead of policy renewals and discussing ongoing insurance requirements.
- Handling inbound/outbound activity efficiently, managing call queues, and hitting service level agreements.
- Building strong relationships with brokers through regular phone conversations and excellent customer service.
- Identifying opportunities to retain and grow existing business through effective relationship management.
- Understanding broker needs and working with internal teams to achieve the best outcome for clients.
- Accurately recording customer information across multiple systems.
- Working collaboratively with your team to deliver an excellent customer experience.
About You
What we’re looking for:
- Previous experience in sales, customer service, or contact centres beneficial but not essential.
- Confident speaking on the phone, making outbound and handling inbound calls.
- Strong communication and relationship building skills.
- Positive attitude, resilience and a strong work ethic.
Compensation and benefits
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work-reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.
Call Centre Sales Specialist in Nottingham employer: Arthur J. Gallagher & Co. (AJG)
Gallagher is an exceptional employer that prioritises the well-being and growth of its employees, particularly in the dynamic role of Account Manager within the Care and Charities team in Birmingham City Centre. With a strong emphasis on teamwork, integrity, and professional development, Gallagher offers competitive compensation, comprehensive benefits, and a collaborative culture that empowers you to make a meaningful impact while advancing your career. Join us to be part of a company that values curiosity and innovation, ensuring your work truly matters.
Contact Details:
Arthur J. Gallagher & Co. (AJG) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Sales Specialist in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Arthur J. Gallagher & Co. (AJG). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Arthur J. Gallagher & Co. (AJG) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Centre Sales Specialist in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Arthur J. Gallagher & Co. (AJG):Your cover letter is your chance to shine! Tell us why you want to work at Arthur J. Gallagher & Co. (AJG) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Arthur J. Gallagher & Co. (AJG)!
How to prepare for a job interview at Arthur J. Gallagher & Co. (AJG)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
