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- Tasks: Lead and inspire a team of call centre agents to deliver exceptional customer service.
- Company: Join Gallagher, a leader in insurance with a focus on collaboration and growth.
- Benefits: Competitive salary, performance bonuses, generous holiday, and health benefits.
- Other info: Enjoy progression opportunities, team events, and a positive work culture.
- Why this job: Make a real impact by coaching others and driving team success in a dynamic environment.
- Qualifications: Experience in a contact centre is preferred; strong leadership and communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Do you enjoy coaching and mentoring others on providing brilliant service to every customer? Are you looking for a job with line management opportunities, where you will be leading and inspiring colleagues to meet team goals? If so, we’d love you to apply for our Team Leader opportunity in our Motorhome and Motorbike insurance team.
Key Responsibilities
- Managing a team of up to 10 call centre agents who are all currently performing to a high standard.
- Motivating, developing, and empowering a high-performing team of Call Centre Agents to deliver results and exceed targets.
- Driving daily success through smart call centre management: handling inbound/outbound activity efficiently, managing call queues, and hitting service level agreements.
- Coaching and mentoring your team.
- Celebrating top performers, supporting underperformers with improvement plans, and unlocking everyone's full potential.
- Analysing performance metrics and using data-driven strategies to optimise productivity, improve service delivery, and meet KPIs.
- Ensuring every customer interaction is a great one with the ability to resolve escalations swiftly and accurately, whilst maintaining high levels of satisfaction.
- Collaborating with the wider business to shape sales strategies, identify new opportunities, and stay ahead of market trends.
- Recruiting top talent and making sure your team is always equipped with up-to-date knowledge and industry compliance.
- Working cross-functionally with other departments and team leaders to build a strong, collaborative, and high-impact call centre environment.
- Aligning with stakeholders, championing best practices, and driving continuous improvement across the operation.
Required Qualifications
- Proven experience working in a contact centre environment, ideally within insurance, although this is not essential.
- A proactive, solution-focused mindset with a flexible, can-do attitude.
- Strong interpersonal skills and ability to connect, communicate, and build trust across all levels, including senior leadership.
- Confident in influencing decisions, managing conflict with empathy, and navigating challenging situations with professionalism.
- A natural leader with the ability to motivate others and drive performance through strong people management.
- Highly organised and self-motivated, skilled at prioritising, meeting deadlines, and delivering results under pressure.
- A strategic thinker who can also deep-dive into details, analyse data, and spot opportunities for improvement.
Benefits
- Base salary that is competitive and dependent on experience, plus performance bonus.
- Working hours: Monday to Friday, 9 am to 6 pm, with one Saturday morning per month on rotation.
- Minimum of 25 days holiday, including bank holidays, with the option to buy additional days.
- Defined contribution pension scheme, with Gallagher contributing.
- Life insurance paying 4× basic annual salary (up to 10× with top‑up).
- Income protection covering up to 50 % of annual income, with topping up options.
- Health cash plan or private medical insurance.
- Training opportunities, fully funded qualifications, and learning and development courses.
- Progression opportunities within the organisation.
- Department events and a positive work culture.
- Gallagher Premiership Rugby tickets.
- Gallagher Benefits Choice Portal access.
- Employee referral scheme.
- Three fully paid volunteering days per year.
- Employee Stock Purchase plan offering company shares at a discount.
- Share incentive plan, HMRC approved and tax effective.
- Critical illness cover.
- Discounted gym membership at over 3,000 gyms nationally.
- Season ticket loan.
- Discounted voucher portal for everyday savings.
- Emergency back‑up family care.
Equal Employment Opportunity
We are committed to inclusion and diversity. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by our managers, employees, vendors or customers based on protected characteristics. We make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless it would impose undue hardship on the operation of our business.
Team Leader Devitt in London employer: Arthur J. Gallagher & Co. (AJG)
Contact Detail:
Arthur J. Gallagher & Co. (AJG) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader Devitt in London
✨Tip Number 1
Get your networking game on! Reach out to current employees at Gallagher or similar companies on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview like it’s a big match day! Research the company culture and values, and think about how your leadership style aligns with their goals. Show them you’re not just a fit for the role, but for the team too!
✨Tip Number 3
Practice makes perfect! Get a mate to do a mock interview with you. Focus on those key responsibilities like coaching and motivating teams, and be ready to share examples of how you’ve done this in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Team Leader Devitt in London
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight any experience you have in coaching or mentoring others. We want to see how you've inspired your team to achieve their goals and how you can bring that same energy to our Motorhome and Motorbike insurance team.
Be Data-Driven: Since analysing performance metrics is key in this role, don’t shy away from mentioning any experience you have with data analysis. We love candidates who can use data to drive decisions and improve service delivery, so share those examples!
Tailor Your Application: Make sure your application speaks directly to the job description. Use similar language and phrases to show us you understand what we’re looking for. This will help your application stand out and show us you’re a great fit for the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Arthur J. Gallagher & Co. (AJG)
✨Know Your Team Dynamics
Before the interview, take some time to understand what makes a high-performing team tick. Research effective coaching techniques and think about how you can motivate and empower your future team. Be ready to share specific examples of how you've successfully led teams in the past.
✨Showcase Your Data Skills
Since analysing performance metrics is key in this role, brush up on your data analysis skills. Prepare to discuss how you've used data-driven strategies to improve team performance or service delivery. Bring examples of KPIs you've met or exceeded in previous roles.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle challenging situations, such as managing conflict or supporting underperformers. Think of real-life scenarios where you've successfully navigated these challenges and be ready to explain your thought process and outcomes.
✨Emphasise Collaboration
This role requires working cross-functionally, so highlight your experience in collaborating with other departments. Share examples of how you've built strong relationships and championed best practices in previous positions, showing that you're a team player who values collaboration.