Senior Claims Adjuster in London

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here. We're a team of fast‐paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well.

Are you ready to take on a dynamic role in claims management? Join Gallagher Bassett as a Casualty Claims Adjuster, where you'll manage a diverse caseload of claims from start to finish. This is an exciting opportunity to work with a variety of client types, including property, public liability, and employers' liability injury claims, while delivering exceptional service and making a real difference in moments that matter.

As a Casualty Claims Adjuster, you'll play a key role in managing claims and ensuring effective communication with clients. Your responsibilities will include:

• Managing a caseload of claims from start to finish, including property, public liability, and employers' liability injury claims.
• Responding to phone calls and email queries within agreed service levels.
• Proactively managing claims to ensure timely and effective resolution.
• Assessing policy cover and making prompt, effective decisions.
• Communicating decisions clearly and professionally, both verbally and in writing.
• Ensuring compliance with Gallagher Bassett procedures and client service level agreements.
• Maintaining accurate and thorough data records and adhering to file management best practices.
• Assisting colleagues with office duties and sharing knowledge to support team development.

About You:

• Proven experience handling property claims, public liability, and employers' liability injury claims with a handling authority up to £50,000.
• Previous phone‐based customer service experience, ideally within the insurance industry.
• Strong problem‐solving skills and the ability to think outside the box to resolve issues.
• Excellent written and verbal communication skills, with the ability to explain decisions clearly.
• Proficient computer skills and experience with case management systems.
• A self‐motivated and adaptable approach, with the ability to work independently and as part of a team.
• Comfortable working in a remote setting.
• Eligible to work in the UK.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits:

• Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days.
• Defined contribution pension scheme, which Gallagher will also contribute to.
• Life insurance, which will pay 4x your basic annual salary, which you can top‐up to 10x.
• Income protection, we'll cover up to 50% of your annual income, with options to top up.
• Health cash plan or Private medical insurance.
• Three fully paid volunteering days per year.
• Employee Stock Purchase plan, offering company shares at a discount.
• Share incentive plan, HMRC approved, tax effective, stock purchase plan.
• Critical illness cover.
• Discounted gym membership, with over 3,000 gyms nationally.
• Season ticket loan.
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
• Emergency back‐up family care.

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long‐term health conditions or disabilities.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.