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- Tasks: Manage marine claims from start to finish, ensuring excellent service and technical expertise.
- Company: Join a dynamic underwriting business transforming the insurance landscape.
- Benefits: Competitive salary, 25+ days holiday, hybrid working, and exciting career opportunities.
- Why this job: Make a real impact in a collaborative environment while developing your skills.
- Qualifications: Experience in marine claims and strong communication skills required.
- Other info: Flexible work culture with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
At Pen, we don’t just underwrite risk, we unlock possibility. We’re a dynamic underwriting and distribution business backed by the strength of Gallagher and powered by a belief that every challenge has a solution. With entrepreneurial energy, niche expertise, and a bold growth mindset, we’re transforming what it means to be an MGA in today’s insurance landscape.
Join our Pen Claims team as a Marine Claims Handler. Based in London with a hybrid working model. You will manage a portfolio of marine claims, including cargo, hull, and marine liability from notification to settlement. You will work closely with clients, brokers, and underwriters, providing excellent service and technical expertise.
This role offers the chance to make a real impact in a collaborative and supportive environment by contributing to the development and improvement of the marine claims function and processes.
How you’ll make an impact:
- To investigate, negotiate, and resolve marine claims in accordance with policy terms and conditions, best practices, and service standards.
- To maintain accurate and timely records of claims data, correspondence, and financial transactions in the claims system.
- To communicate effectively and professionally with internal and external stakeholders, such as clients, brokers, underwriters, surveyors, lawyers, and regulators.
- To monitor and manage claims reserves, payments, and recoveries, ensuring compliance with internal and external guidelines and regulations.
- To identify and report on trends, issues, and opportunities related to marine claims, and propose solutions and recommendations.
- To participate in claims audits, reviews, and training, and provide feedback and support to colleagues and managers.
- To keep abreast of market developments, legal updates, and industry best practices in marine claims.
- To perform any other duties as assigned by the Marine Claims Manager or senior management.
About You:
- Experience in handling marine claims, preferably in an insurance company or a broker.
- A relevant professional qualification, such as CII, ACII, or AMIM, or working towards one.
- A sound knowledge of marine insurance products, policies, and markets.
- A strong analytical and problem‑solving ability, with attention to detail and accuracy.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with diverse stakeholders.
- A self‑motivated and proactive attitude, with the ability to work independently and as part of a team.
- A flexible and adaptable approach, with the ability to cope with changing priorities and deadlines.
- Proficiency in using MS Office applications and claims systems.
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Marine Claims Handler in London employer: Arthur J. Gallagher & Co. (AJG)
Contact Detail:
Arthur J. Gallagher & Co. (AJG) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Marine Claims Handler in London
✨Tip Number 1
Network like a pro! Reach out to people in the marine insurance industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching Pen and its claims processes. Show us you’re not just interested in any job, but specifically in how you can contribute to our team and make an impact.
✨Tip Number 3
Practice your negotiation skills! As a Marine Claims Handler, you’ll need to negotiate effectively. Role-play with a friend or use online resources to sharpen those skills before your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our innovative team.
We think you need these skills to ace Marine Claims Handler in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Marine Claims Handler role. Highlight your experience in handling marine claims and any relevant qualifications. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about marine insurance and how you can contribute to our team. Keep it concise but impactful, and don’t forget to show off your personality!
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, make sure to demonstrate your excellent communication skills in your application. Whether it’s through your writing style or examples of past experiences, let us know you can connect with clients and colleagues alike.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Arthur J. Gallagher & Co. (AJG)
✨Know Your Marine Claims Inside Out
Before the interview, brush up on your knowledge of marine claims, including cargo, hull, and marine liability. Be prepared to discuss specific cases you've handled and how you approached them, as this will show your expertise and confidence in the field.
✨Showcase Your Communication Skills
Since the role involves liaising with clients, brokers, and underwriters, practice articulating your thoughts clearly and professionally. Consider role-playing common scenarios with a friend to enhance your ability to build rapport and trust with diverse stakeholders.
✨Demonstrate Problem-Solving Prowess
Think of examples where you've successfully resolved complex claims or identified trends that led to improvements. Highlight your analytical skills and attention to detail, as these are crucial for managing claims effectively.
✨Stay Updated on Industry Trends
Familiarise yourself with the latest developments in marine insurance and any recent legal updates. Being able to discuss current trends during your interview will demonstrate your commitment to the industry and your proactive approach to professional growth.
