HR Ops Manager - 12mth FTC in London

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well.

Overview: At Gallagher, we’re committed to creating a workplace where people thrive. As an HR Operations Manager, you’ll lead and support a team that ensures our HR processes run smoothly and efficiently. You’ll work closely with the HR Director and other stakeholders to align HR operations with our business goals, making a real difference every day.

How you'll make an impact: In this role, you’ll oversee the core HR Operations, ensuring compliance, efficiency, and a positive employee experience. You’ll manage payroll processes, oversee onboarding and offboarding, and provide guidance on employment terms and benefits. You’ll also play a key role in aligning HR strategies with business objectives, supporting change management initiatives, and ensuring policies are up to date with current legislation. Here’s what else you’ll do:

• Build strong relationships across the organisation to support employees and managers.
• Manage a small team of HR Ops Advisors.
• Respond to HR queries/tickets and provide clear, reliable advice.
• Collaborate on projects that align the workforce with organisational goals.
• Ensure all HR matters comply with legal and company standards.

About You: Proficiency in using computer systems and managing workloads effectively. Experience in HR Operations, including supporting managers through change. A keen eye for detail and strong organisational skills. The ability to communicate clearly, whether in writing or in person. Adaptability and the ability to build relationships across all levels of the business. CIPD Level 3 qualification is a nice to have. A collaborative mindset and a passion for helping others succeed.

Compensation and benefits: On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days. Defined contribution pension scheme, which Gallagher will also contribute to. Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x. Income protection, we’ll cover up to 50% of your annual income, with options to top up. Health cash plan or Private medical insurance.

Other benefits include:

• Three fully paid volunteering days per year.
• Employee Stock Purchase plan, offering company shares at a discount.
• Share incentive plan, HMRC approved, tax effective, stock purchase plan.
• Critical illness cover.
• Discounted gym membership, with over 3,000 gyms nationally.
• Season ticket loan.
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
• Emergency back-up family care.
• And many more...

We value inclusion and diversity: Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities; if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with us.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.