Senior Claims Handler in Leicester

At Gallagher, we’re looking for a Senior Claims Handler to join our UK Retail Claims team. This role offers you the chance to make a real difference in the lives of our clients. You’ll be part of a global organisation that’s been championing integrity, innovation, and collaboration for over 100 years. If you’re service‑mindful, confidently curious, and ready to help shape the future of claims handling, we’d love to hear from you.

In this role, you’ll manage claims from start to finish, providing expert advice and support to clients. You’ll guide them through the claims process with empathy and clarity, ensuring their expectations are met. You’ll also act as a trusted advisor, reviewing complex cases, challenging insurer decisions when needed, and mentoring less experienced colleagues. Your work will help clients navigate challenging situations while maintaining the highest standards of service and compliance.

Here’s what you’ll be doing:

• Supporting clients with technical advice on complex claims.
• Keeping all systems updated with accurate data.
• Liaising with insurers, loss adjusters, and other stakeholders to ensure smooth claims resolution.
• Leading client meetings and building strong relationships.
• Acting as a mentor and referral point for colleagues.

About You:

• A strong understanding of claims management and its impact on clients and the business.
• The ability to explain complex issues in simple terms, whether over the phone or in meetings.
• A collaborative mindset and a commitment to putting clients at the heart of everything you do.
• A proactive approach to problem‑solving and continuous improvement.
• Eligibility to work in the UK.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get; depending on your job level, these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to buy extra days.
• Defined contribution pension scheme, which Gallagher will also contribute to.
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x.
• Income protection, we’ll cover up to 50% of your annual income, with options to top up.
• Health cash plan or Private medical insurance.
• Three fully paid volunteering days per year.
• Employee Stock Purchase plan, offering company shares at a discount.
• Share incentive plan, HMRC approved, tax effective, stock purchase plan.
• Critical illness cover.
• Discounted gym membership, with over 3,000 gyms nationally.
• Season ticket loan.
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
• Emergency back‑up family care.

Inclusion and diversity (I & D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long‑term health conditions or disabilities. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less‑favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, colour, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability unless the accommodation would impose an undue hardship on the operation of our business.