At a Glance
- Tasks: Manage claims from start to finish, providing expert advice and support to clients.
- Company: Join Gallagher, a global leader in claims management with over 100 years of integrity.
- Benefits: Enjoy 25+ days holiday, health insurance, and employee stock purchase options.
- Other info: Collaborative environment with opportunities for mentoring and career growth.
- Why this job: Make a real difference in clients' lives while shaping the future of claims handling.
- Qualifications: Strong understanding of claims management and excellent communication skills.
The predicted salary is between 40000 - 50000 £ per year.
At Gallagher, we’re looking for a Senior Claims Handler to join our UK Retail Claims team. This role offers you the chance to make a real difference in the lives of our clients. You’ll be part of a global organisation that’s been championing integrity, innovation, and collaboration for over 100 years. If you’re service‑mindful, confidently curious, and ready to help shape the future of claims handling, we’d love to hear from you.
In this role, you’ll manage claims from start to finish, providing expert advice and support to clients. You’ll guide them through the claims process with empathy and clarity, ensuring their expectations are met. You’ll also act as a trusted advisor, reviewing complex cases, challenging insurer decisions when needed, and mentoring less experienced colleagues. Your work will help clients navigate challenging situations while maintaining the highest standards of service and compliance.
Here’s what you’ll be doing:
- Supporting clients with technical advice on complex claims.
- Keeping all systems updated with accurate data.
- Liaising with insurers, loss adjusters, and other stakeholders to ensure smooth claims resolution.
- Leading client meetings and building strong relationships.
- Acting as a mentor and referral point for colleagues.
A strong understanding of claims management and its impact on clients and the business is essential. The ability to explain complex issues in simple terms, whether over the phone or in meetings, is required. A collaborative mindset and a commitment to putting clients at the heart of everything you do is important. A proactive approach to problem‑solving and continuous improvement is also necessary. Eligibility to work in the UK is required.
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get; depending on your job level, these benefits may improve:
- Minimum of 25 days holiday, plus bank holidays, and the option to buy extra days.
- Defined contribution pension scheme, which Gallagher will also contribute to.
- Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x.
- Income protection, we’ll cover up to 50% of your annual income, with options to top up.
- Health cash plan or Private medical insurance.
- Three fully paid volunteering days per year.
- Employee Stock Purchase plan, offering company shares at a discount.
- Share incentive plan, HMRC approved, tax effective, stock purchase plan.
- Critical illness cover.
- Discounted gym membership, with over 3,000 gyms nationally.
- Season ticket loan.
- Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
- Emergency back‑up family care.
We value inclusion and diversity.
Senior Claims Advisor & Client Advocate in Leicester employer: Arthur J. Gallagher & Co. (AJG)
Gallagher is an exceptional employer that prioritises the well-being and growth of its employees, offering a supportive work culture where collaboration and integrity thrive. With a commitment to professional development, you will have the opportunity to mentor others while receiving comprehensive benefits, including generous holiday allowances, health plans, and employee stock options. Located in the UK, Gallagher fosters a diverse and inclusive environment, making it a rewarding place to build a meaningful career in claims management.
Contact Details:
Arthur J. Gallagher & Co. (AJG) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Claims Advisor & Client Advocate in Leicester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Gallagher on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to claims handling. Think about how you can showcase your empathy and problem-solving skills, as these are key in this role.
✨Tip Number 3
Show off your collaborative spirit! During interviews, share examples of how you've worked with teams to resolve complex claims. This will highlight your ability to put clients first and work well with others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Gallagher team.
We think you need these skills to ace Senior Claims Advisor & Client Advocate in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Claims Advisor. Highlight your experience in claims management and how you've supported clients in the past. We want to see how you can make an impact!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Gallagher. Share specific examples of how you've navigated complex claims and built strong client relationships.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention times when you've tackled tricky situations. We love candidates who can think on their feet and come up with innovative solutions for clients.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Arthur J. Gallagher & Co. (AJG)
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of claims management. Understand the common challenges clients face and be ready to discuss how you would provide expert advice and support. This will show that you're not just familiar with the process but also genuinely care about helping clients navigate their claims.
✨Empathy is Key
Since this role involves guiding clients through complex situations, practice articulating your empathetic approach. Think of examples where you've successfully supported clients in the past, and be prepared to share these stories during the interview. This will demonstrate your ability to connect with clients on a personal level.
✨Showcase Your Collaborative Spirit
Gallagher values collaboration, so be ready to discuss how you've worked effectively within teams. Prepare examples of how you've mentored colleagues or liaised with various stakeholders to achieve successful outcomes. Highlighting your teamwork skills will resonate well with the interviewers.
✨Prepare for Technical Questions
Expect some technical questions related to claims handling. Review key concepts and be ready to explain complex issues in simple terms. Practising how to break down these topics will help you communicate clearly and confidently, which is crucial for this role.
