At a Glance
- Tasks: Manage client accounts and support Account Executives in a fast-paced environment.
- Company: Join Pen, a dynamic underwriting business transforming the insurance landscape.
- Benefits: Enjoy 25+ days holiday, health plans, and exciting career growth opportunities.
- Other info: Embrace diversity and inclusion in a supportive workplace.
- Why this job: Be part of a team that champions innovation and makes a real impact.
- Qualifications: Strong interpersonal skills and customer service experience are essential.
The predicted salary is between 35000 - 45000 £ per year.
At Pen, we don’t just underwrite risk, we unlock possibility. We’re a dynamic underwriting and distribution business backed by the strength of Gallagher and powered by a belief that every challenge has a solution. With entrepreneurial energy, niche expertise, and a bold growth mindset, we’re transforming what it means to be an MGA in today’s insurance landscape.
Are you happy to help and keen to ensure clients are well taken care of and professional beyond measure? We're seeking an expert and knowledgeable Account Manager to join us. Working in a fast‑paced and dynamic environment to provide outstanding support to the Account Executives as well as managing your own accounts, this role can be either office based or a hybrid role with infrequent working days in the office. We provide specialist insurance and risk management products for the fuel, hazardous haulage, chemical and environmental sectors.
How you’ll make an impact:
- Working in partnership with our Account Executives and managing your own portfolio to meet the demands and needs of our clients, as well as securing new clients.
- Negotiating terms with insurers, building renewal documentation, processing mid‑term adjustments and crafting compelling proposals for new and existing clients.
- Ensure client details are recorded accurately and entered onto Acturis quickly; this allows us to keep all client records accurate for audit purposes.
- Assist your clients with queries, confirm cover with the insurers, process policies and chase outstanding documentation when required.
- Manage all account queries and credit control matters, highlighting any concerns to your line manager promptly.
About You:
- Interpersonal skills and a dedication to customer excellence is essential, as this is an awareness of the importance of maximising opportunities.
- Preferably Cert CII qualified.
- Having worked to targets within a regulated, measurable framework and achieved SLA’s.
- Preferable previous experience of Acturis is desirable.
- Worked in teams servicing both clients and colleagues; with excellent customer service skills and the ability to negotiate.
- Risk aware with strong planning and analytical skills along with accuracy and attention to detail.
- Eligible to work in the UK.
Compensation and benefits:
- Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days.
- Defined contribution pension scheme, which Gallagher will also contribute to.
- Life insurance, which will pay 4x your basic annual salary, which you can top‑up to 10x.
- Income protection, we’ll cover up to 50% of your annual income, with options to top up.
- Health cash plan or Private medical insurance.
- Three fully paid volunteering days per year.
- Employee Stock Purchase plan, offering company shares at a discount.
- Share incentive plan, HMRC approved, tax effective, stock purchase plan.
- Critical illness cover.
- Discounted gym membership, with over 3,000 gyms nationally.
- Season ticket loan.
- Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
- Emergency back‑up family care.
We value inclusion and diversity. Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities.
Account Manager in Leatherhead employer: Arthur J. Gallagher & Co. (AJG)
At Pen, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. With a commitment to employee growth, we offer extensive benefits including a minimum of 25 days holiday, a defined contribution pension scheme, and opportunities for professional development in a dynamic environment. Our inclusive workplace not only values diversity but also encourages employees to contribute to meaningful projects that shape the future of underwriting.
Contact Details:
Arthur J. Gallagher & Co. (AJG) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Leatherhead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. The more people know you’re looking for an Account Manager role, the better your chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by researching Pen and understanding their values. Be ready to discuss how your skills align with their mission of unlocking possibilities. Show them you’re not just another candidate, but someone who can contribute to their innovative culture.
✨Tip Number 3
Practice your negotiation skills! As an Account Manager, you’ll need to negotiate terms with insurers. Role-play scenarios with friends or mentors to build confidence and refine your approach before the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Pen team. Let’s get you that Account Manager position!
We think you need these skills to ace Account Manager in Leatherhead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your relevant experience in client management and insurance, and show us how your skills align with our dynamic environment.
Showcase Your Interpersonal Skills:Since this role is all about client relationships, let your personality shine through! Share examples of how you've excelled in customer service and built strong connections with clients in your previous roles.
Be Detail-Oriented:Attention to detail is key in this position. When filling out your application, double-check for any typos or errors. We want to see that you can manage accurate records and documentation right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Arthur J. Gallagher & Co. (AJG)
✨Know Your Stuff
Before the interview, make sure you understand the insurance and risk management products relevant to the sectors Pen operates in. Brush up on your knowledge of fuel, hazardous haulage, chemical, and environmental sectors. This will show that you're not just interested in the role but also invested in the industry.
✨Showcase Your Interpersonal Skills
As an Account Manager, you'll need to demonstrate excellent interpersonal skills. Prepare examples from your past experiences where you've successfully managed client relationships or resolved conflicts. This will highlight your dedication to customer excellence, which is crucial for the role.
✨Be Ready to Discuss Negotiation Tactics
Since negotiating terms with insurers is a key part of the job, come prepared with specific examples of successful negotiations you've conducted in the past. Think about what strategies worked well and how you can apply them at Pen to secure the best outcomes for clients.
✨Familiarise Yourself with Acturis
If you have experience with Acturis, be ready to discuss it in detail. If not, take some time to learn the basics of the platform. Understanding how to record client details accurately and manage accounts efficiently will be a big plus in your interview.
