Senior Business Improvement Analyst, Pension Operations in Ipswich

Are you a pensions administration professional and ready to drive meaningful change and champion operational excellence? We’re looking for a Senior Business Improvement Analyst to join our Pension Operations team. This is an exciting opportunity to play a key role in shaping the future of our UK pension administration business by delivering initiatives that enhance efficiency, improve processes, and create a robust operating model. This role offers a chance to take the next step in your career and make a real impact.

How you’ll make an impact

• Support Operational Improvements: Maintain and enhance processes and communications, ensuring alignment with stakeholders and strategic priorities.
• Drive Transformation: Represent and advocate for operations teams during business transformation projects, ensuring their voice is heard.
• Support New Business Initiatives: Play a key role in due diligence, contracting, and ensuring a smooth transition to ‘go‑live’.
• Enhance Reporting and Compliance: Develop internal and external reporting mechanisms, including those related to Consumer Duty and member experience measures.
• Optimise Offshoring Processes: Strengthen relationships with offshore teams, improve existing processes, and support the offshoring of new activities.
• Deliver Measurable Benefits: Ensure improvements result in increased revenue or cost reductions, contributing to the overall success of the business.

About You

To succeed in this role, you’ll need:

• Experience: A seasoned professional in occupational pension scheme administration, with a strong background in transformation initiatives.
• Analytical Skills: A logical approach to problem‑solving, with the ability to use data and metrics to drive performance and efficiencies.
• Communication: Strong literacy skills, confidence in providing feedback, and the ability to influence internal and external stakeholders.
• Customer Focus: A commitment to continuous improvement and delivering exceptional customer service.
• Interpersonal Skills: Self‑motivation, the ability to work independently, and a passion for championing change.
• Technical Knowledge: Proficiency in Microsoft Office and pension administration systems.

Desirable

• APMI or EPMI qualifications.
• Knowledge of industry developments and trends.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get; depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days.
• Defined contribution pension scheme, which Gallagher will also contribute to.
• Life insurance, which will pay 4× your basic annual salary, which you can top‑up to 10×.
• Income protection, we’ll cover up to 50% of your annual income, with options to top up.
• Health cash plan or private medical insurance.

Other benefits include:

• Three fully paid volunteering days per year.
• Employee Stock Purchase plan, offering company shares at a discount.
• Share incentive plan, HMRC approved, tax‑effective, stock purchase plan.
• Critical illness cover.
• Discounted gym membership, with over 3,000 gyms nationally.
• Season ticket loan.
• Access to a discounted voucher portal to save money on your weekly shopping or next big purchase.
• Emergency back‑up family care.
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long‑term health conditions or disabilities. We understand that applicants may have disabilities; if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, colour, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.