Claims Handler in Ipswich

We are looking for an enthusiastic and motivated Motor Claims Handler to join our Ipswich team. This is an excellent opportunity to play a key role in supporting our customers through their claims journey, delivering a high level of service while managing your own portfolio of cases. You’ll be joining a business built on integrity, innovation and collaboration, where we prioritise client success, employee development and delivering exceptional claims solutions. We actively support career progression, including opportunities to gain formal insurance qualifications.

How you'll make an impact

• Manage a portfolio of motor claims (damage and credit hire) from first notification through to settlement
• Investigate claims and make decisions on liability and quantum within your authority level
• Negotiate settlements effectively, ensuring fair and timely outcomes
• Liaise with a variety of stakeholders including clients, brokers, suppliers, claimants and their representatives
• Deliver excellent customer service across multiple communication channels, including phone and email
• Proactively manage claims to reduce lifecycle and achieve the best outcome for all parties
• Ensure all claims are handled in line with internal policies, regulatory requirements and service level agreements
• Manage your workload effectively to meet team targets and expectations

About You

• Base understanding of insurance principles
• Experience handling motor claims, including accidental damage and third-party damage
• Knowledge of credit hire claims is desirable but not essential
• Strong customer service skills with the ability to empathise and build rapport
• Excellent communication skills, both written and verbal
• Good attention to detail, accuracy and organisational skills
• Ability to manage your own workload and meet performance targets
• Strong problem-solving skills and proactive approach to claims handling
• Willingness to learn, develop and progress within the role
• Eligible to work in the UK

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more.

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with TAglobalSupport@ajg.com. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.