Infrastructure Engineer

Introduction

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You\’ll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

We are seeking a dynamic Infrastructure Engineer to join our team in Ipswich.

This pivotal role involves designing, implementing, and maintaining cutting-edge IT infrastructure solutions that ensure reliability, scalability, and security. You’ll work across a diverse range of technologies, including servers, networks, storage, and cloud platforms, while driving system availability and disaster recovery strategies.

As a key technical resource, you’ll collaborate with cross-functional teams, provide advanced support, and champion continuous improvement initiatives. If you’re passionate about delivering seamless IT services and operational stability, this is the opportunity for you!

How you\’ll make an impact

Infrastructure Design and Implementation:

• Develop scalable and secure IT infrastructure solutions, including servers, storage, networks, and cloud environments.
• Align infrastructure designs with application architecture and business objectives.
• Implement load-balanced solutions for high availability and disaster recovery.
• Evaluate emerging technologies to enhance system performance and reliability.

System Administration & Maintenance:

• Manage physical and virtual servers, Active Directory, DNS, and Microsoft application services.
• Administer telephony systems and contact center solutions.
• Monitor systems to optimise uptime and performance, ensuring compliance with policies and standards.

Disaster Recovery & Support:

• Develop and test disaster recovery plans to meet business and client requirements.
• Act as an escalation point for complex technical issues, collaborating with IT support teams to resolve problems efficiently.

Documentation & Process Improvement:

• Maintain detailed documentation of infrastructure designs, processes, and troubleshooting procedures.
• Identify areas for improvement in processes and recommend future standards.

About You

• Relevant certifications (e.g., MCSE, Azure Certified Solutions Architect) are highly desirable.
• Proven expertise in server/network administration, virtualisation, and cloud technologies.
• Proficiency in Microsoft server operating systems, Active Directory, DNS, IIS, SQL, and Exchange Online.
• Strong understanding of networking topology, firewalls, routers, and hybrid cloud environments.
• Hands-on experience with virtualisation technologies (VMware, Hyper-V) and scripting tools (PowerShell, Python).
• Strong communication and collaboration skills, with a systematic approach to problem-solving.
• Ability to mentor and foster technical expertise across teams.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.