HR Ops Manager - 12mth FTC

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here.

We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work.

As an HR Operations Manager, you’ll lead and support a team that ensures our HR processes run smoothly and efficiently. You’ll work closely with the HR Director and other stakeholders to align HR operations with our business goals, making a real difference every day.

In this role, you’ll oversee the core HR Operations, ensuring compliance, efficiency, and a positive employee experience. You’ll manage payroll processes, oversee onboarding and offboarding, and provide guidance on employment terms and benefits. You’ll also play a key role in aligning HR strategies with business objectives, supporting change management initiatives, and ensuring policies are up to date with current legislation.

Here’s what else you’ll do:

• Build strong relationships across the organisation to support employees and managers.
• Manage a small team of HR Ops Advisors.
• Respond to HR queries/tickets and provide clear, reliable advice.
• Collaborate on projects that align the workforce with organisational goals.
• Ensure all HR matters comply with legal and company standards.

About You:

• Proficiency in using computer systems and managing workloads effectively.
• Experience in HR Operations, including supporting managers through change.
• A keen eye for detail and strong organisational skills.
• The ability to communicate clearly, whether in writing or in person.
• Adaptability and the ability to build relationships across all levels of the business.
• CIPD Level 3 qualification is a nice to have.
• A collaborative mindset and a passion for helping others succeed.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days.
• Defined contribution pension scheme, which Gallagher will also contribute to.
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x.
• Income protection, we’ll cover up to 50% of your annual income, with options to top up.
• Health cash plan or Private medical insurance.
• Three fully paid volunteering days per year.
• Employee Stock Purchase plan, offering company shares at a discount.
• Share incentive plan, HMRC approved, tax effective, stock purchase plan.
• Critical illness cover.
• Discounted gym membership, with over 3,000 gyms nationally.
• Season ticket loan.
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
• Emergency back-up family care.

We value inclusion and diversity.