Head of Costs

Introduction

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You\’ll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

How you\’ll make an impact

Supervises their own team of adjusters plus some number of other supervisors based on individual branch needs. With minimal supervision, actively drives adjuster hiring and training. Actively manages assigned adjusters\’ workloads and performance, as well as that for assigned supervisors. Drives compliance and best practice reporting. Demonstrates a thorough understanding of corporate policies and procedures. Uses various metric-driven tools such as FOCUS, the Managers Tool Kit, and Scoreboard to evaluate performance and identify problem areas before they become service issues. Takes ownership to resolve such issues. Defines team goals and communicates them effectively. Motivates people to perform at the highest level. Ensures receipt and maintenance of appropriate licenses and/or certifications for themselves and all assigned staff across all handled states. Communicates professionally, positively, and proactively with clients, carriers, and brokers. Collaborates with all internal departments.

About You

Requirements:

• High school diploma and 12 years of related claim experience required.
• At least 3 years of supervisor experience required.
• Appropriately licensed and/or certified in all states where claims are handled.
• Knowledge of all team member related functions.

Preferred:

• Bachelor’s degree preferred.

Behaviors:

• Requires exceptional analytical and problem-solving skills.
• Ensures flawless and consistent execution of client service instructions and performance guarantees.
• Actively reviews work of others via file reviews; identifies coaching opportunities and acts on them to facilitate successful development and advancement of subordinates.

Compensation and Benefits

Along with a competitive salary, great teams, and exciting career opportunities, we offer a wide range of benefits:

• Minimum of 25 days holiday, plus bank holidays, with options to buy extra days.
• Defined contribution pension scheme with company contributions.
• Life insurance paying 4x your basic annual salary, with options to top-up to 10x.
• Income protection covering up to 50% of your annual income, with top-up options.
• Health cash plan or Private medical insurance.

Other benefits include:

• Three fully paid volunteering days per year.
• Employee Stock Purchase plan at a discount.
• Share incentive plan, HMRC approved.
• Critical illness cover.
• Discounted gym memberships at over 3,000 gyms nationally.
• Season ticket loan.
• Access to a voucher portal for discounts on shopping.
• Emergency family care support.
• And many more…

Inclusion and Diversity

Inclusion and diversity (I&D) are core to our business. Gallagher has a long-standing commitment to sustainability and community support. We embrace diverse identities, experiences, and talents to better serve our clients and communities. We are committed to being a Disability Confident employer and ensuring our recruitment process is inclusive and accessible. If you need reasonable adjustments during the application process, contact . We are an equal opportunity employer, committed to diversity and fair treatment for all applicants and employees.

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