Claims Payee Verification Specialist (Spanish Speaker) in Glasgow

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

Are you a detail‑oriented professional with a passion for accuracy, security, and exceptional customer service? Do you thrive in a collaborative environment where your skills in problem‑solving and communication can shine? If so, we have the perfect opportunity for you.

As a Claims Payee Verification Specialist (Spanish Speaker), you will play a critical role in ensuring the accuracy and security of bank details for claims payments. You’ll work closely with claims handlers, Insurance Broker Accounting (IBA) team members, and senior stakeholders to prevent fraud and ensure compliance with financial crime policies. Your fluency in both English and Spanish will allow you to liaise effectively with colleagues and clients across the business.

How you'll make an impact:

• Verify and confirm the authenticity of bank details and receipt methods.
• Conduct call‑back verifications with payees or authorised representatives.
• Collaborate with claims handlers and IBA colleagues to resolve verification issues.
• Manage callback records, ensuring they are prioritised and meet service level agreements.
• Provide training and support to less experienced team members.
• Uphold Gallagher’s commitment to integrity and compliance with financial crime policies.

About You:

• Fluency in English and Spanish.
• Strong organisational and customer service skills.
• Proficiency in MS Office.
• A proactive, results‑driven attitude with the ability to build strong relationships.
• Experience in customer communication and managing payments (bank account reconciliation experience is a plus).

At Gallagher, we are champions of integrity, innovation, and collaboration. For nearly 100 years, we’ve been helping businesses grow, communities thrive, and people prosper. When you join us, you’ll be part of a global team that values your growth, supports your ideas, and celebrates your success.

This is your chance to join the problem solvers, the knowledge seekers, and the service‑minded professionals who make a difference every day. Together, we champion The Gallagher Way.

Compensation and benefits:

• Minimum of 25 days holiday, plus bank holidays, and the option to “buy” extra days.
• Defined contribution pension scheme, which Gallagher will also contribute to.
• Life insurance, which will pay 4x your basic annual salary, which you can top‑up to 10x.
• Income protection, we’ll cover up to 50% of your annual income, with options to top up.
• Health cash plan or Private medical insurance.
• Other benefits include:
• Three fully paid volunteering days per year.
• Employee Stock Purchase plan, offering company shares at a discount.
• Share incentive plan, HMRC approved, tax effective, stock purchase plan.
• Critical illness cover.
• Discounted gym membership, with over 3,000 gyms nationally.
• Season ticket loan.
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
• Emergency back‑up family care.
• And many more…

Inclusion and Diversity:

We value inclusion and diversity. Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long‑term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less‑favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, colour, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.