At a Glance
- Tasks: Manage defence claims and provide excellent customer service in a supportive team.
- Company: Join Gallagher Bassett, a company dedicated to helping people through challenging moments.
- Benefits: Enjoy 25+ days holiday, health insurance, and flexible remote work options.
- Other info: Great career growth opportunities and a culture that values teamwork and diversity.
- Why this job: Make a real impact by helping clients navigate complex situations with empathy and precision.
- Qualifications: Quick learner with strong decision-making and communication skills.
The predicted salary is between 30000 - 40000 € per year.
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership — that’s exactly what you’ll find here.
We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work.
Are you passionate about helping people and delivering great customer service? At Strata Solicitors, part of Gallagher, we’re looking for someone to join our team as a Defence Claims Handler. You’ll manage claims efficiently, provide excellent service to our clients, and work in a supportive environment. After your probation period you’ll have the flexibility to work from home two days a week. We’ll also support your career growth by contributing to your Chartered Institute of Insurance (CII) or professional legal qualification.
How you'll make an impact:- Take charge of your own caseload of defence claims.
- Use our case management system to resolve claims quickly and fairly.
- Communicate with third parties and insurers to determine liability for road traffic accidents and secure the best outcomes for our clients.
- Respond to enquiries promptly and clearly, whether by phone or in writing.
- Build strong relationships with clients, keep accurate records, and ensure compliance with regulations.
- When necessary, consider litigation to avoid delays and act in the best interests of our clients.
- Quick to learn and confident in making decisions.
- Comfortable negotiating and influencing others, whether over the phone or in writing.
- Enjoy working both independently and as part of a team.
- Detail-oriented and thrive in a fast-paced environment.
- Take pride in your work and approach challenges with a positive, can-do attitude.
- Knowledge of the Highway Code would be a bonus, but it’s not essential.
- Eligible to work in the UK.
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get; depending on your job level these benefits may improve:
- Minimum of 25 days holiday, plus bank holidays, and the option to buy extra days.
- Defined contribution pension scheme, with Gallagher also contributing.
- Life insurance paying 4x your basic annual salary, with the option to top up to 10x.
- Income protection covering up to 50% of your annual income, with options to top up.
- Health cash plan or private medical insurance.
- Three fully paid volunteering days per year.
- Employee Stock Purchase plan, offering company shares at a discount.
- Share incentive plan, HMRC approved, tax effective, stock purchase plan.
- Critical illness cover.
- Discounted gym membership, with access to over 3000 gyms nationally.
- Season ticket loan.
- Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
- Emergency back‑up family care.
- And many more...
We value inclusion and diversity. If you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion or belief, age and those with caring responsibilities.
Defence Claims Handler employer: Arthur J. Gallagher & Co. (AJG)
Gallagher Bassett is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where teamwork and curiosity are celebrated. As a Defence Claims Handler, you will enjoy flexible working arrangements, comprehensive benefits including generous holiday allowances, and opportunities for career advancement through professional qualifications. Join us in making a meaningful impact while being part of a diverse team that values inclusion and stands together in purpose.
Contact Detail:
Arthur J. Gallagher & Co. (AJG) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Defence Claims Handler
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute. Practise common interview questions and think about how your skills align with what they’re looking for.
✨Tip Number 3
Show your personality! Employers want to see the real you, so don’t be afraid to let your passion for helping others shine through. Share stories that highlight your empathy and problem-solving skills.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our team at Gallagher Bassett.
We think you need these skills to ace Defence Claims Handler
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for helping people shine through. We want to see that you genuinely care about delivering great customer service and making a difference in clients' lives.
Be Clear and Concise:Keep your writing clear and to the point. Use straightforward language to explain your experience and skills. Remember, we’re looking for someone who can communicate effectively, so show us you can do that right from the start!
Tailor Your Application:Make sure to tailor your application to the Defence Claims Handler role. Highlight relevant experiences and skills that match the job description. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes the whole process smoother for both you and us.
How to prepare for a job interview at Arthur J. Gallagher & Co. (AJG)
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of defence claims and the claims management process. Familiarise yourself with common scenarios, especially those related to road traffic accidents, as this will show your understanding of the role and your ability to handle cases effectively.
✨Showcase Your Empathy
Since the role involves helping clients through challenging moments, be prepared to discuss how you’ve demonstrated empathy in past experiences. Share specific examples where you’ve supported someone in a difficult situation, highlighting your ability to connect with clients and provide excellent service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your decision-making and negotiation skills. Think about how you would approach various situations, such as determining liability or managing a difficult client. Practising these responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask your interviewers. Inquire about the team culture, opportunities for professional development, or how they measure success in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
