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- Tasks: Assist customers with queries and provide tailored insurance options.
- Company: Gallagher, a leader in risk management and insurance solutions.
- Benefits: 25 days holiday, pension scheme, life insurance, and health plans.
- Other info: Join a supportive team and enjoy exciting career progression in a dynamic environment.
- Why this job: Kickstart your career in customer service with comprehensive training and growth opportunities.
- Qualifications: No prior experience needed; just a passion for helping people and good communication skills.
The predicted salary is between 25000 - 32000 £ per year.
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.
Start Your Career in Customer Service – No Insurance Experience Needed! We’re expanding our team and looking for enthusiastic, customer‑focused individuals to join our Brierley Hill Office as Customer Service Representatives. If you have experience working in a call centre, this could be an exciting opportunity to step into the world of insurance, even if you’ve never worked in the industry before. If you’re passionate about helping people, eager to learn, and ready to build a rewarding career, we’d love to hear from you!
In this role, you’ll work with a variety of small to medium‑sized businesses, helping them find insurance policies that meet their unique needs. You’ll ensure they have a great experience and leave with the best insurance package tailored to their requirements.
How you'll make an impact:
- Assist Customers: Handle incoming and outgoing calls, helping customers with queries, updates, and concerns.
- Create Quotes and Renewals: Provide customers with tailored insurance options that meet their needs.
- Deliver Exceptional Service: Ensure every customer has a positive experience and leaves with a lasting impression of our products and services.
- Upsell and Cross‑Sell: Identify opportunities to recommend additional products that suit the customer’s requirements.
- Multitask with Ease: Balance multiple tasks using a range of systems while working in a supportive, friendly, and agile team environment.
We’re looking for individuals who are passionate about helping people and eager to learn. No prior insurance experience is required; our comprehensive training programme will teach you everything you need to know. Here’s what will help you stand out:
- A natural ability to communicate clearly and explain complex information in simple terms.
- Attention to detail to ensure accuracy when reviewing and processing information.
- Empathy and composure when dealing with customers, even in challenging situations.
- Strong customer service skills to ensure a positive experience for every customer.
- Basic computer literacy and confidence using systems.
- GCSEs (or equivalent) including English and Maths.
- Eligible to work in the UK.
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days.
- Defined contribution pension scheme, which Gallagher will also contribute to.
- Life insurance, which will pay 4x your basic annual salary, which you can top‑up to 10x.
- Income protection, we’ll cover up to 50% of your annual income, with options to top up.
- Health cash plan or Private medical insurance.
- Three fully paid volunteering days per year.
- Employee Stock Purchase plan, offering company shares at a discount.
- Share incentive plan, HMRC approved, tax effective, stock purchase plan.
- Critical illness cover.
- Discounted gym membership, with over 3,000 gyms nationally.
- Season ticket loan.
- Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
- Emergency back‑up family care.
- And many more…
We value inclusion and diversity.
Customer Service Representative employer: Arthur J. Gallagher & Co. (AJG)
Contact Detail:
Arthur J. Gallagher & Co. (AJG) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the insurance industry. A personal recommendation can go a long way in landing that Customer Service Representative role at Gallagher.
✨Tip Number 2
Prepare for the interview by researching Gallagher and understanding their values. Show them you’re not just another candidate; you’re genuinely interested in helping clients face risk with confidence. Bring your unique perspective to the table!
✨Tip Number 3
Practice your communication skills! Since this role is all about assisting customers, being able to explain complex information simply is key. Try role-playing with a friend to get comfortable with common customer queries.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to embark on a rewarding career in customer service.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping people shine through. We want to see that you're eager to learn and ready to make a difference in the lives of our customers.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention any customer service experience you have, even if it’s from a call centre, as it shows you’re ready to jump into this new adventure.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate straightforward communication, so avoid jargon and focus on expressing your thoughts in a simple, engaging way.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Gallagher.
How to prepare for a job interview at Arthur J. Gallagher & Co. (AJG)
✨Know the Company
Before your interview, take some time to research Gallagher. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Service Representative, clear communication is key. Practice explaining complex ideas in simple terms. You might even want to role-play common customer scenarios with a friend to build your confidence.
✨Demonstrate Empathy
Prepare examples of how you've handled challenging customer interactions in the past. Highlight your ability to remain calm and composed while showing empathy. This will resonate well with Gallagher's focus on delivering exceptional service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programme or opportunities for career progression. This shows that you’re not just interested in the job, but also in growing with the company.