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- Tasks: Provide top-notch customer service and resolve client inquiries over the phone.
- Company: Join a dynamic team focused on customer satisfaction and professional growth.
- Benefits: Enjoy 25+ days holiday, health plans, and exciting career opportunities.
- Other info: Inclusive workplace with diverse teams and plenty of perks.
- Why this job: Make a real difference by helping customers and building positive relationships.
- Qualifications: High school diploma and at least 1 year of customer service experience required.
The predicted salary is between 25000 - 32000 £ per year.
How you'll make an impact:
- Provides customer service to a variety of customers over the telephone.
- Responsible for the servicing of existing clients - identifying and assessing customer needs to achieve satisfaction.
- Receives and responds to customer service inquiries both written and verbal.
- Follows-up on customer issues, researches problems and processes documents necessary to ensure a successful resolution.
- Provides accurate, valid and complete information by using the right methods/tools.
- Handles calls and correspondence that are predominantly routine but may require some deviation from standard procedures.
About You:
- Requirements: High school diploma and a minimum of 1 year of customer service experience. Strong typing and basic computer skills.
- Preferred: Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word.
- Behaviours: Good verbal communication skills. Maintains a high level of professionalism with clients and establishes a positive rapport with every caller.
Compensation and benefits:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days.
- Defined contribution pension scheme, which Gallagher will also contribute to.
- Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x.
- Income protection, we’ll cover up to 50% of your annual income, with options to top up.
- Health cash plan or Private medical insurance.
- Other benefits include:
- Three fully paid volunteering days per year.
- Employee Stock Purchase plan, offering company shares at a discount.
- Share incentive plan, HMRC approved, tax effective, stock purchase plan.
- Critical illness cover.
- Discounted gym membership, with over 3,000 gyms nationally.
- Season ticket loan.
- Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
- Emergency back-up family care.
- And many more...
We value inclusion and diversity.
Customer Service employer: Arthur J. Gallagher & Co. (AJG)
Contact Detail:
Arthur J. Gallagher & Co. (AJG) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers over the phone, try role-playing common scenarios with a friend. This will boost your confidence and help you respond effectively to customer inquiries.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview or a conversation, send a quick thank-you email. It shows professionalism and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your customer service experience. We want to see how your skills match the job description, so don’t be shy about showcasing your strengths!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, let your verbal and written communication skills shine through in your application. Use clear and professional language to demonstrate your ability to connect with clients.
Highlight Relevant Experience: If you've got experience with MS systems or have handled customer inquiries before, make sure to mention it! We love seeing candidates who can hit the ground running, so share those relevant skills and experiences.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our fantastic team at StudySmarter!
How to prepare for a job interview at Arthur J. Gallagher & Co. (AJG)
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences and how you handled various customer inquiries. Think about specific examples where you went above and beyond to ensure customer satisfaction.
✨Familiarise Yourself with MS Systems
Since a working knowledge of MS Excel, PowerPoint, Outlook, and Word is preferred, make sure you're comfortable navigating these tools. You might be asked how you've used them in past roles, so have some examples ready to share.
✨Practice Your Communication Skills
Good verbal communication is key in this role. Practise speaking clearly and confidently about your experiences. You could even do a mock interview with a friend to get feedback on your delivery and professionalism.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, like handling difficult customers or resolving complaints. Prepare your responses to show how you would approach these situations, demonstrating your problem-solving skills and ability to maintain professionalism.