Client Service Advocate

Introduction

Join us at Gallagher Re, the trailblazers of the reinsurance world, where every day brings new opportunities to shape the future. We empower our clients with cutting-edge analytics and insights, providing them the confidence to make strategic decisions that transform industries. As a team member, you\’ll be at the forefront of innovation, translating data into impactful solutions and taking the reins of your career like never before.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

We are seeking to recruit a dynamic and proactive individual to join our UK Team, as a Client Service Advocate, based in Ipswich.

In this exciting role, working across a varied client portfolio, the broad responsibilities are:

• Act as the key point of contact for clients on query resolution and ensuring effective management, understanding and delivery of client servicing needs.
• Responsible for account management and coordination of post placement services delivered to clients. Has a holistic understanding of client’s service requirements from placement of the business through to collection and settlement of claims, across multiple classes of business.
• Establish and maintain strong working relationships with clients, reinsurers, brokers and internal stakeholders, for account portfolio, to ensure best level of service is delivered in a collaborative manner.
• Customer service is, and has always been, a key differentiator in financial services. This role will require appropriate engagement with agreed clients, to ensure client service needs are understood, expectations are met and our service proposition is maintained. Servicing functions within remit are placement support, premium billing, claims and pro-rata processing.

How you\’ll make an impact

• Acts as point of contact to clients, brokers, reinsurers, local overseas offices and management for assigned accounts.
• Establish the services your client values, whilst providing clear, accurate, timely and relevant material, including MI, as required by stakeholders.
• Understand client’s business and their reinsurance programs, liaising with placement brokers to appreciate any specific client requirements.
• Establish and maintain strong working relationships with processing handlers and client service managers to deliver ultimate service to clients, increasing their awareness and knowledge of client specific requirements.
• Maintain and, where possible, improve client relationship by delivering expectations and client service needs in a timely fashion.
• Monitoring of program experience for assigned clients, being aware of any anomalies and escalating any concerns as appropriate.

• Maintains ultimate responsibility for coordinating and effectively managing all query resolutions. Also monitors, understands and coordinates on key financial metrics, for regular update and discussion with client.
• Works closely with broking team to ensure they are kept apprised of client service, issues and that developing situations are escalated as necessary.
• Undertake travel as required to client, reinsurer and/or other Gallagher Re offices to attend relevant meetings, then ensuring meeting notes and follow up actions are completed.
• Compliance with legal requirements, industry regulations, organisational policies and Gallagher Re best practice and professional codes
• Adheres to standard internal processes, policies and procedures, and other external regulatory requirements.
• Technical knowledge and understanding of reinsurance business, all servicing functions and multiple classes of business are necessary to service clients effectively. Servicing functions within remit are placement support, premium billing, claims and pro-rata processing.

About You

• Educated to A-Level standard or equivalent
• CII qualifications or studying towards would be helpful
• Experience of a similar role within insurance or reinsurance is essential
• Strong IT skills (Microsoft Office).
• Excellent interpersonal skills (Written and Verbal).
• Attention to detail.
• Ability to coordinate and prioritise.
• Ability to build strong working relationships with both Clients and Colleagues.
• Eligible to work in the UK

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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