Client Loss Consultant

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

We’re seeking a dedicated and skilled Loss Adjuster to join our National UK Business Assist team. This role focuses on Claim Preparation & Presentation, primarily under the Gallagher Business Assist (GBA) annual product or GBA After the Event (ATE). The successful candidate will provide professional claim preparation, presentation, and negotiation services to our clients, leveraging their extensive experience in commercial property, business interruption, and other material damage claims, including complex and major losses.

How you’ll make an impact

• Claim Management: Process GBA claims (including GBA ATE) from initial notification to final conclusion, ensuring all claims are recorded on our central GBA index.
• Client Interaction: Meet with clients, adjusters, insurers, and other parties involved in the claim process to assist in preparing, presenting, and negotiating settlements.
• Communication: Liaise directly with clients to address any GBA claims queries or issues, keeping them updated on claim progress and any arising issues.
• Relationship Building: Develop strong working relationships with clients and AJG colleagues to promote customer satisfaction and support sales of GBA and other services.
• Technical Support: Provide technical assistance to claims handlers and offer appropriate advice to clients throughout the GBA claims process.
• Administrative Duties: Ensure all GBA claims processing and associated administrative tasks are up to date and compliant with GBA claims policies and procedures.
• Teamwork: Work closely with Account Executives to keep them informed of claim developments, particularly for contentious or large claims.
• Industry Awareness: Stay informed of industry and product changes, including legal updates, to provide accurate advice and maintain professional standards.
• Sales Promotion: Actively promote and help increase GBA sales regionally and nationally, including conducting branch visits for guidance.
• Reporting: Provide support and monthly reporting data to your manager and assist in developing the business while maintaining the company’s professional reputation.

About You

• Experience: Previous experience in loss adjusting is essential.
• Certification: Associate of Chartered Institute of Loss Adjusters (ACILA) qualification is essential, or a dedication to achieve it.
• Education: Educated to A-Level standard or equivalent is preferred.
• Knowledge: Strong understanding of insurance law, claims, policies, practices, and procedures.
• Skills: Excellent communication and relationship‑building skills, with proven negotiation abilities.
• Technical Proficiency: Proficient in MS Office, Excel, Word, and other relevant IT systems.
• Legal and Regulatory Awareness: Ability to understand and apply fundamental legal and regulatory policies related to insurance contracts.
• Eligibility: Eligible to work in the UK.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top‑up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back‑up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long‑term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.