Team Manager in Chelmsford

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients’ risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

We are looking to recruit an experienced Team Manager to join our growing & successful Commercial SME team based out of our Chelmsford office. As a diverse group of talented individuals, we bring together a wide range of skills, experiences, and perspectives to tackle complex challenges and drive meaningful results. Our team is known for its unwavering commitment to delivering high-quality work and exceeding expectations. With a can‑do attitude and a relentless drive for success, we thrive in a fast‑paced and dynamic environment. Deadlines are not just met, but surpassed, as we embrace the opportunity to excel under pressure.

You will be responsible for providing leadership and guidance to a team of 5 Account Managers and will be the main escalation point.

How you’ll make an impact:

• To work alongside and support the Head of Client Services whilst managing the process and performance of a team of Account Managers.
• Champion compliance and adhere to internal and external regulations.
• Provide oversight and technical support to Gallagher colleagues.
• Seek to improve business knowledge, capability and enhance your personal development along the way!
• Act as the main escalation point for the team and support on how to resolve any issues to a satisfactory conclusion.
• Manage and stay on top of the team’s workloads and allocate accordingly to make sure standards are maintained.
• Carry out regular 1‑2‑1s with the Team and annual performance reviews and appraisals.
• Champion data integrity and make sure all details entered into our broking platforms by the team is accurate.

About You:

• Experienced Account Handler looking to progress or an experienced Team Leader.
• Holding or working towards one of the Chartered Insurance Institute Qualifications, Cert CII, Dip CII or ACII would be an advantage.
• Educated to GCSE standard or equivalent, with an intermediate knowledge of the commercial insurance industry.
• Previous experience in the insurance industry, as is having worked to targets within a regulated, measurable framework and achieved SLAs.
• Risk aware in handling client information, 100% client centric, focused on the best possible outcome for our clients at all times.
• Due diligence and process driven to deadlines, task focused, results oriented and takes initiative when assisting team members!
• Outstanding communication and interpersonal skills, confident when building and maintaining rapport, strong planning and analytical skills with high accuracy and attention to detail.
• Proficient in MS Office.
• Eligible to work in the UK.

Compensation and benefits:

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days.
• Defined contribution pension scheme, which Gallagher will also contribute to.
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x.
• Income protection, we’ll cover up to 50% of your annual income, with options to top up.
• Health cash plan or Private medical insurance.
• Three fully paid volunteering days per year.
• Employee Stock Purchase plan, offering company shares at a discount.
• Share incentive plan, HMRC approved, tax effective, stock purchase plan.
• Critical illness cover.
• Discounted gym membership, with over 3,000 gyms nationally.
• Season ticket loan.
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
• Emergency back‑up family care.
• And many more…

We value inclusion and diversity:

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long‑term health conditions or disabilities. We understand that applicants may have disabilities; if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with us. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.