Call Centre Team Lead in Brierley Hill

We’re expanding our team and looking to hire an experienced Team Leader to join our customer-focused people in our Brierley Hill Office. Within this role you will be responsible for actively growing and supporting our team of Commercial Account Handlers, guiding them to support existing clients whilst continuing to put the customer at the heart of what we do.

40 hours a week spent between the hours of 8am-5pm Monday to Friday.

How you'll make an impact

• Manage a team of up to Commercial Account Handlers, who advise and sell insurance to small business owners over the phone.
• Carry out regular one-to-one and team meetings to provide coaching, feedback, and support.
• Utilise data to ensure accurate performance management is carried out and relayed back to the individuals in the team through progression review meetings.
• Hit financial targets, ensuring the team are sticking to the budget lines.
• Carry out team audits to ensure the team are paying close attention to detail.
• Empower the team with knowledge of the products and policies.
• Balance multiple tasks at the same time, utilising a range of systems and working in a supportive, friendly, and agile team.

About You

• Commercial Insurance experience will be required for this position and any experience of working as a Team Leader would be highly desirable.
• Minimum four years’ experience in Commercial Broking.
• Desired Cert CII qualified, having worked to targets within a regulated, measurable framework and achieved SLAs.
• Can display a sales driven and motivational attitude.
• An approachable and open‑minded management style.
• Excellent communication skills and the genuine ability to listen, coach, mentor and support team members.
• Strong skills within utilising company data.
• Proven experience in coaching and supporting a team of individuals within the commercial insurance industry (desirable).
• Open to candidates with Account Handling/Executive experience in the commercial insurance sector who are keen to step into a team leading/leadership role.

Compensation and benefits

• Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days.
• Defined contribution pension scheme, which Gallagher will also contribute to.
• Life insurance, which will pay 4x your basic annual salary, which you can top‑up to 10x.
• Income protection, we’ll cover up to 50% of your annual income, with options to top up.
• Health cash plan or Private medical insurance.
• Three fully paid volunteering days per year.
• Employee Stock Purchase plan, offering company shares at a discount.
• Share incentive plan, HMRC approved, tax effective, stock purchase plan.
• Critical illness cover.
• Discounted gym membership, with over 3000 gyms nationally.
• Season ticket loan.
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
• Emergency back‑up family care.
• And many more.

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long‑term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion or belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, colour, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.