Pensions Client Support

Discover a world of endless possibilities at Gallagher Benefit Services, where you will have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

This is a non-regulated, B2B, corporate pension and employee benefits role.

• Provide timely and accurate support for Associate Consultants, Consultants, and Management in all aspects of their work with corporate clients, which will involve regular client contact and administration team liaison.
• Act as primary pensions contact for the Specialist Markets team.
• Provide a professional high-quality service to all clients, colleagues, and other third parties.
• To not only meet but to exceed both internal and external client expectations.

How you'll make an impact:

• Support new pension implementations alongside senior management and client owners.
• Anticipate and respond to client needs, ensuring outstanding service.
• Maintain up-to-date technical pensions knowledge to support clients.
• Provide proactive support to Consultants and Management.
• Develop effective relationships to deliver efficient service.
• Assist with client governance meetings and support client inquiries.
• Prepare and finalize client reports and presentations.
• Support campaign management and meeting preparation.
• Maintain knowledge of pension provider systems and portals.
• Monitor income and financial control over client budgets.
• Identify and progress new business opportunities.
• Manage diary and workflow efficiently.
• Ensure all client deadlines and service levels are met.
• Manage action points from meetings.
• Adhere to internal policies, laws, and regulations, putting clients at the heart of our business.
• Ensure compliance and take responsibility for remedial actions if needed.

About You:

• Solid technical knowledge of DC Pensions, including products, markets, and regulatory standards, with ongoing training provided.
• Up-to-date industry, sector, and technical knowledge.
• Developing skills in communication, questioning, listening, report writing, and presenting.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and relevant internal systems.
• Commitment to treating customers fairly.
• Strong verbal and written communication skills.
• Excellent organizational skills, with the ability to meet tight deadlines and manage multiple tasks.
• High accuracy and attention to detail, producing high-standard documentation.
• Client-focused, proactive, and anticipates client needs.

Compensation and benefits:

• Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days.
• Defined contribution pension scheme, which Gallagher will also contribute to.
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x.
• Income protection, we’ll cover up to 50% of your annual income, with options to top up.
• Health cash plan or Private medical insurance.
• Other benefits include:

• Three fully paid volunteering days per year.
• Employee Stock Purchase plan, offering company shares at a discount.
• Share incentive plan, HMRC approved, tax effective, stock purchase plan.
• Critical illness cover.
• Discounted gym membership, with over 3,000 gyms nationally.
• Season ticket loan.
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
• Emergency back-up family care.
• And many more.

We value inclusion and diversity:

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences, and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities; if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age, and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors, or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.