At a Glance
- Tasks: Manage claims efficiently, provide technical advice, and ensure client satisfaction.
- Company: Join Gallagher Re, a leader in reinsurance, driving innovation and strategic insights.
- Benefits: Enjoy 25+ days holiday, life insurance, health plans, and discounted gym memberships.
- Why this job: Be part of a dynamic team with hybrid work options and opportunities for professional growth.
- Qualifications: A Levels or equivalent, strong customer service skills, and proficiency in MS Office required.
- Other info: Gallagher values diversity and offers support for applicants with disabilities.
The predicted salary is between 28800 - 43200 £ per year.
Introduction
Join us at Gallagher Re, the trailblazers of the reinsurance world, where every day brings new opportunities to shape the future. We empower our clients with cutting-edge analytics and insights, providing them the confidence to make strategic decisions that transform industries. As a team member, you\’ll be at the forefront of innovation, translating data into impactful solutions and taking the reins of your career like never before.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview
Are you a motivated, professional, and dedicated individual looking to advance your career in the insurance industry? We are seeking a Binding Authority Claims Handler to join our dynamic team in Chelmsford. With the possibility of hybrid working arrangements post-training, this role offers the perfect blend of flexibility and professional growth.
If you are ready to take the next step in your career and join a team that values your expertise and dedication, apply now to become a part of our Chelmsford office. We look forward to welcoming you to our team!
How you\’ll make an impact
- Deliver superior service to clients by managing claims efficiently and effectively.
- Liaise with insurers and other parties to expedite claims and manage client expectations.
- Handle claims/claims Bordereau and Loss fund files from notification to conclusion.
- Provide clients with technical advice throughout the claim process, ensuring their satisfaction.
- Regularly update clients, insurers, and solicitors on claim progress.
- Collaborate with your Line Manager on any issues or concerns, following company procedures for complaints.
- Stay informed on market, insurance, and legislative developments to enhance claims handling.
- Maintain accurate and up-to-date business systems for detailed claim\’s reporting.
- Manage your workload to provide prompt and expert service to clients.
- Update insurers with new information and resolve queries efficiently.
- Produce accurate claims statistics as required by clients or insurers.
- Ensure all correspondence is accurately filed and documented.
About You
- Experience with a Lloyd’s Broker as a Binding Authority Claims Handler.
- Educated to at least A Level standard or equivalent.
- Strong customer service focus with excellent planning, mathematical, and analytical skills.
- Effective communication and interpersonal skills, with the initiative to support team members.
- Proficiency in MS Office particularly Excel
- Eligibility to work in the UK.
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
- Defined contribution pension scheme, which Gallagher will also contribute to
- Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
- Income protection, we’ll cover up to 50% of your annual income, with options to top up
- Health cash plan or Private medical insurance
Other benefits include:
- Three fully paid volunteering days per year
- Employee Stock Purchase plan, offering company shares at a discount
- Share incentive plan, HMRC approved, tax effective, stock purchase plan
- Critical illness cover
- Discounted gym membership, with over 3,000 gyms nationally
- Season ticket loan
- Access to a discounted voucher portal to save money on your weekly shop or next big purchase
- Emergency back-up family care
- And many more…
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.
We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.
Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.
Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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Claims Technician employer: Arthur J. Gallagher & Co. (AJG)
Contact Detail:
Arthur J. Gallagher & Co. (AJG) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Technician
✨Tip Number 1
Familiarise yourself with the latest trends in the insurance industry, especially regarding claims handling and Lloyd's Brokers. This knowledge will not only help you during interviews but also demonstrate your commitment to staying informed and relevant in the field.
✨Tip Number 2
Network with professionals already working in the insurance sector, particularly those involved in claims management. Attend industry events or join online forums to connect with potential colleagues and learn more about the role and company culture at Gallagher Re.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that showcase your customer service skills and ability to manage claims effectively. Highlighting your problem-solving abilities and how you've handled challenging situations can set you apart from other candidates.
✨Tip Number 4
Research Gallagher Re's values and mission statement to align your responses during interviews. Showing that you resonate with their commitment to inclusion and diversity can make a positive impression and demonstrate your fit within their team.
We think you need these skills to ace Claims Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Binding Authority Claims Handler. Emphasise your customer service skills, analytical abilities, and any specific achievements in claims management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for joining Gallagher Re. Mention how your skills align with their mission of providing cutting-edge analytics and insights in the reinsurance industry.
Highlight Relevant Experience: In your application, clearly outline your experience with Lloyd's Brokers and any specific claims handling processes you've managed. Use examples to demonstrate your expertise and problem-solving skills.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work in a dynamic team and contribute to innovative solutions. Let them know why you are passionate about advancing your career in the insurance industry.
How to prepare for a job interview at Arthur J. Gallagher & Co. (AJG)
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Claims Technician. Familiarise yourself with the claims process, especially in relation to Binding Authority, as this will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Customer Service Skills
Since the role requires a strong customer service focus, prepare examples from your past experiences where you successfully managed client expectations or resolved issues. This will highlight your ability to deliver superior service, which is crucial for the position.
✨Prepare for Technical Questions
Expect technical questions related to claims handling and insurance processes. Brush up on relevant terminology and be ready to discuss how you would handle specific scenarios. This will show that you are proactive and knowledgeable about the industry.
✨Demonstrate Team Collaboration
The job involves liaising with various parties, including insurers and solicitors. Be prepared to discuss how you have worked effectively in teams in the past, showcasing your communication and interpersonal skills, which are essential for this role.