Adjuster Field Team Manager

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You will be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference.

Are you ready to lead and inspire a team of Loss Adjusters while delivering exceptional claims management services? As a Field Team Manager – Loss Adjusting Services, you will oversee the performance of a team of fee-earning Loss Adjusters within a designated geographical area. This role combines leadership, technical expertise, and hands-on claims management to ensure outstanding service delivery to clients, brokers, policyholders, and assessors. You will manage performance against key KPIs, provide technical guidance, review reports, and foster strong relationships with stakeholders through effective communication. This is a remote working role, with travel as and when required.

How you’ll make an impact

• Performance Management: Lead and manage a team of Loss Adjusters, ensuring delivery against KPIs such as fee income, service quality, and operational efficiency. Conduct regular one-to-one meetings, performance reviews, and appraisals to support team development and address performance gaps. Collaborate with the UK Technical Claims Manager to provide coaching, training, and development opportunities. Apply HR best practices to effectively manage individual performance.
• Loss Adjusting and Claims Management: Personally manage a portfolio of claims, ensuring timely and accurate resolution in line with company standards. Provide technical guidance on claims, policy interpretation, and loss adjustment processes. Act as an escalation point for complex claims, ensuring effective resolution.
• Stakeholder Interaction: Build and maintain strong relationships with stakeholders, acting as a trusted advisor and point of contact. Collaborate with stakeholders to ensure seamless communication and service delivery.
• Technical Guidance and Report Review: Review and approve reports prepared by team members, ensuring accuracy and compliance with company and client standards. Provide ongoing technical support and training to maintain high standards of quality and compliance.
• Service Delivery and Operational Oversight: Ensure the team delivers a quality service to clients and policyholders, adhering to service level agreements (SLAs). Monitor and manage team workloads, ensuring efficient resource allocation and timely claim resolution. Ensure compliance with company policies, procedures, and regulatory requirements. Attend claims meetings and travel as required.
• Team Leadership and Development: Foster a positive and collaborative team culture, promoting Gallagher’s core values. Lead by example, demonstrating professionalism, integrity, and a customer-focused approach. Identify training needs and coordinate development programmes for the team.

About You

• Skills and Competencies: Strong leadership and people management skills, with the ability to inspire and motivate a team. In-depth technical knowledge of loss adjusting, claims handling, and insurance principles. Proven ability to manage performance against KPIs and deliver results. Excellent communication and interpersonal skills to build strong stakeholder relationships. Strong analytical and problem-solving skills with attention to detail. Ability to work under pressure and manage competing priorities effectively.
• Qualifications and Experience: CILA and/or CII qualifications are advantageous but not essential. Vast experience in loss adjusting or claims management, ideally with team leadership experience. Proven track record of managing claims and delivering results in a fee-earning environment. Experience in preparing, reviewing, and approving loss adjuster reports. Eligible to work in the UK.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days.
• Defined contribution pension scheme, which Gallagher will also contribute to.
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x.
• Income protection, we’ll cover up to 50% of your annual income, with options to top up.
• Health cash plan or Private medical insurance.
• Three fully paid volunteering days per year.
• Employee Stock Purchase plan, offering company shares at a discount.
• Share incentive plan, HMRC approved, tax effective, stock purchase plan.
• Critical illness cover.
• Discounted gym membership, with over 3,000 gyms nationally.
• Season ticket loan.
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
• Emergency back‑up family care.

We value inclusion and diversity. Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities; if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.