Account Manager - Commercial

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions.

Our Gallagher Commercial team are seeking an ambitious and engaging Account Manager to join our successful team of desk-based Account Executives in Belfast. You will be joining a cohesive and collaborative group of professionals who are highly experienced and knowledgeable in their field. Our team has a strong foundation and prides itself on its established reputation. We foster a work environment that balances hard work and camaraderie.

You will provide superb yet varied services to our many customers. The main aim for your role is to acquire optimum account retention & growth, via the account management, broking & technical support that you provide. We encourage our customers to remain loyal, they do so because of the fantastic service!

How you'll make an impact:

• Build & maintain relationships with clients, Insurers & fellow employees.
• Review & understand client needs & individual exposures – offering them excellent customer service, suitable risk solutions, technical advice & good outcomes.
• Produce professional, quality documentation for clients & Insurers using Gallagher systems & documentation suite.
• Ensure all information is recorded accurately & added to the system in a timely fashion.
• Check Insurer documentation for accuracy & issue to clients following Evidence of Cover requirements.
• Follow appropriate Gallagher Standard Operating Procedures & set good practice.
• Deal with account queries & credit control matters for your client book.
• Develop & maintain product knowledge – keeping up to date with changes within the insurance market.
• Follow team targets & provided Key Performance indicators.
• Agree personal development objectives with Commercial Team Leader.
• Assist with the development of the business in accordance with agreed team & office objectives & our company standards.

About You:

• Experience working within the Insurance Industry.
• Good Knowledge of general insurance including products, service & a good understanding of underlying legal principles & practices.
• Previous Acturis utilisation would be ideal.
• Strong customer service skills – at ease communicating with others & evidence of rapport building.
• Strong problem solving & analytical skills - ability to recognise potential risk & seek advice/escalate where appropriate.
• Excellent time management, organisational & administrative skills. The capacity to multi-task & work well under pressure to support deadlines.
• Working towards/obtained Cert CII/ Dip CII (Chartered Insurance Institute) qualification and educated to GCSE standard or equivalent.
• Eligible to work in the UK.

Compensation and benefits:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days.
• Defined contribution pension scheme, which Gallagher will also contribute to.
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x.
• Income protection, we’ll cover up to 50% of your annual income, with options to top up.
• Health cash plan or Private medical insurance.
• Three fully paid volunteering days per year.
• Employee Stock Purchase plan, offering company shares at a discount.
• Share incentive plan, HMRC approved, tax effective, stock purchase plan.
• Critical illness cover.
• Discounted gym membership, with over 3,000 gyms nationally.
• Season ticket loan.
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
• Emergency back-up family care.
• And many more…

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.