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- Tasks: Lead a dynamic customer service team and enhance the customer journey in a fast-paced environment.
- Company: Join Arthur Edward, a top recruitment agency in beauty and personal care, connecting talent with innovative brands.
- Benefits: Enjoy a hybrid work model, competitive salary, and the chance to work in a vibrant industry.
- Why this job: Be part of a customer-obsessed brand that values your problem-solving skills and passion for beauty.
- Qualifications: Experience in customer service management within beauty, strong communication skills, and proficiency in ecommerce platforms.
- Other info: This role offers flexibility with 3 days in the London office and opportunities for professional growth.
The predicted salary is between 36000 - 54000 £ per year.
Are you a CRM or Customer Service Manager with a passion for skincare and beauty? Are you a people-person with a problem-solving mindset? This is a fabulous opportunity for a Customer Service professional to play a vital role with a future-focused and customer-obsessed hair and skincare brand. In this fast-paced and flexible environment no two days are the same, as you work to provide outstanding customer service. This is a hybrid role, with 3 days per week in the Central London office.
Key Responsibilities:
- Lead UK customer service team across all support channels within SLA timeframes
- Process orders, returns, and maintain accurate customer interaction records using CRM software
- Develop service policies, set KPIs, and optimise workflows for improved efficiency
- Liaise with regulatory, legal and cross-functional teams on processes and compliance projects
- Handle escalated issues while identifying opportunities for process improvements
- Manage Shopify trade accounts to support salon setup needs
- Collaborate with multiple departments to enhance overall customer journey experience
Candidate Requirements:
- Success in Customer Service management in the beauty industry, including line management
- Excellent communication and problem-solving skills, ideally with a Business, Communications or related Degree
- Proficient with ecommerce platforms like Shopify and Gorgias, plus Google Workspace and Microsoft Office
If you’re passionate about healthy hair and happy customers, apply today!
Customer Service Manager (AE687427) employer: Arthur Edward
Contact Detail:
Arthur Edward Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager (AE687427)
✨Tip Number 1
Familiarise yourself with the latest trends in the beauty and skincare industry. Being knowledgeable about current products and customer preferences will help you stand out during interviews and demonstrate your passion for the field.
✨Tip Number 2
Network with professionals in the beauty industry, especially those who work in customer service roles. Attend industry events or join online forums to connect with others and gain insights that could be beneficial for your application.
✨Tip Number 3
Prepare specific examples of how you've successfully managed customer service teams or resolved complex issues in the past. Highlighting your problem-solving skills and leadership experience will be crucial in showcasing your fit for this role.
✨Tip Number 4
Get comfortable with the tools mentioned in the job description, like Shopify and Gorgias. Familiarity with these platforms can give you an edge, as it shows you're ready to hit the ground running and can manage customer interactions effectively.
We think you need these skills to ace Customer Service Manager (AE687427)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service management, particularly within the beauty industry. Emphasise any relevant skills such as communication and problem-solving that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for skincare and beauty. Mention specific experiences where you've successfully led a customer service team or improved processes, and explain why you're excited about this opportunity.
Highlight Relevant Skills: In your application, clearly outline your proficiency with ecommerce platforms like Shopify and Gorgias, as well as your experience with CRM software. This will demonstrate your technical capabilities to the hiring team.
Showcase Problem-Solving Examples: Include examples in your application that illustrate your problem-solving mindset. Describe situations where you handled escalated issues or implemented process improvements, as these are key responsibilities of the role.
How to prepare for a job interview at Arthur Edward
✨Show Your Passion for Beauty
Make sure to express your enthusiasm for skincare and beauty during the interview. Share personal experiences or insights that highlight your passion, as this role is all about connecting with customers who share similar interests.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. This will showcase your problem-solving mindset, which is crucial for a Customer Service Manager in a fast-paced environment.
✨Familiarise Yourself with CRM Software
Since the role involves using CRM software, brush up on your knowledge of tools like Shopify and Gorgias. Be ready to discuss how you've used these platforms to enhance customer service in previous roles.
✨Highlight Team Leadership Experience
As you'll be leading a customer service team, be prepared to talk about your experience in line management. Discuss how you've motivated teams, set KPIs, and improved workflows to achieve better results.
