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- Tasks: Lead a dynamic customer support team and ensure top-notch service during evening shifts.
- Company: Join Arthur David, an award-winning family business in the food industry.
- Benefits: Enjoy perks like free food, birthday leave, and wellness programmes.
- Why this job: Make a real impact by enhancing customer experiences and leading a motivated team.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Great opportunities for training, development, and career growth await you.
The predicted salary is between 31 - 33 £ per hour.
£15.10 per hour
Full time, Permanent
Monday to Friday 5pm to 11pm
Arthur David Food with Service, an award‑winning family business, specializes in supplying fresh, ambient, and frozen quality products to manufacturers, schools, hospitality and more. We are looking for a part‑time customer excellence advisor to join our evening team on a permanent basis.
Daily Tasks
- Deputizing for the department management where required.
- Completing CE representative responsibilities for 75% of your time within the dept & meeting personal KPI’s.
- Support Customer Excellence performance throughout the shift, ensuring workloads and resources are effectively managed to achieve a consistent service level performance.
- Support the department manager with New Starter training, plus ongoing coaching, training, and providing guidance within the department, to enhance performance & feedback regularly to all members of the team.
- Identify areas of performance or procedures that may not meet business standards and take necessary steps to investigate & implement improvement solutions.
- Champion a culture that demonstrates emotional engagement and customer centricity.
- Deliver buzz sessions & critical communications to the department in the absence of the CEM or CEA M.
- Identify issues and trends impacting operations and take the appropriate action to resolve/escalate.
- Ensure all administrative requirements are completed within timescales required.
- Provide support and guidance when dealing with complex queries and be the first point of contact for escalated queries.
- Support management with performance managing staff, so to achieve team key performance indicators.
- Ensure all staff have the required tools to effectively fulfil their objectives & deliver a high level of service to customers.
- Understand and use all available management information to monitor workload and productivity; use this information to identify developments and actions to help improve the service provided.
- Ensure that the quality, safety, and legalities of all products are adhered to in all aspects of Food Safety including in relation to temperature control and maintenance of the chill chain.
- To comply with Company Health & safety policy and take responsibility of your actions and report any Health & Safety concerns.
Benefits
- Additional Day Off for Your Birthday
- Christmas Food Hamper
- Company Events
- Company Pension
- Death In Service Benefit
- Discounted Or Free Food
- Employee Discount
- Employee Perks Platform
- Enhanced Maternity/Paternity Benefits Following 2 Years’ Service
- Increased Annual Leave Entitlement and Company Sick Pay Scheme
- Free Parking
- Free Tea/Coffee and Fruit on Site
- On site subsidised staff catering van
- Referral Programme
- Training And Development Opportunities
- Wellness Programme
Requirements
- Have a can‑do attitude.
- Positive, Motivational & respectful attitude.
- Influential & an effective listener.
- Ability to work on own as well as part of a team.
- Excellent organisational skills.
- Solution driven.
- Articulate and effective communicator.
- Ability to process and interpret complex information.
Experience
- A proven track record in Customer service & clear understanding of business KPI framework.
- Strong communication skills – both written & verbal.
- Analytical ability.
- Proven track record of working in a time critical environment.
- Accomplished Microsoft Office user, technically proficient with a range of other applications.
Work Authorisation and Commute
- Work Authorisation: United Kingdom (required)
- Ability to commute/relocate: Bishop Sutton, Somerset – reliably commute or plan to relocate before starting work (required)
Job Details
- Seniority level: Entry level
- Employment type: Full‑time
- Job function: Information Technology
- Industries: Wholesale
Customer Support Team Leader (Evenings) in Bishop Sutton employer: Arthur David (Food with Service) LTD
Contact Detail:
Arthur David (Food with Service) LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Team Leader (Evenings) in Bishop Sutton
✨Tip Number 1
Get to know the company! Research Arthur David Food with Service and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Support Team Leader, you'll need to articulate your thoughts clearly. Try mock interviews with friends or use online platforms to refine your responses and boost your confidence.
✨Tip Number 3
Showcase your problem-solving abilities! Be ready to discuss specific examples where you've tackled complex customer queries or improved team performance. This will demonstrate your solution-driven mindset, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Arthur David Food with Service.
We think you need these skills to ace Customer Support Team Leader (Evenings) in Bishop Sutton
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled complex queries and supported teams in the past. Use specific examples that demonstrate your ability to meet KPIs and deliver excellent service.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. Make sure your communication skills shine through in your written application.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the job description. Mention how your skills align with the responsibilities of the Customer Support Team Leader role, especially around training and performance management.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Arthur David (Food with Service) LTD
✨Know the Company Inside Out
Before your interview, take some time to research Arthur David Food with Service. Understand their products, values, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Support Team Leader, you'll need to demonstrate your experience in customer service. Prepare specific examples of how you've handled complex queries or improved service levels in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Team Leadership Experience
Since this role involves training and supporting new starters, be ready to discuss your leadership style. Share instances where you've motivated a team or implemented training programmes. Highlight your ability to foster a positive and engaging work environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, performance metrics, and growth opportunities within the company. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.
