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- Tasks: Provide top-notch customer support and thrive in a fast-paced environment.
- Company: Join an award-winning family business with a focus on quality and teamwork.
- Benefits: Enjoy competitive pay, extra time off for your birthday, and free food perks.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong IT skills and a passion for customer service are essential.
- Other info: Comprehensive training provided and great opportunities for career growth.
The predicted salary is between 11 - 14 £ per hour.
£12.82 per hour
Full time, Permanent
17:00-23:00. Wednesday, Thursday & Friday.
Arthur David Food with Service, an award-winning family business who specialise in supplying an impressive range of fresh, ambient, and frozen quality products to a variety of customers including manufacturers, schools and hospitality are looking for a part time customer excellence advisor to join our evening team on a permanent basis.
Responsibilities
- Provide excellent verbal and written communication to deal efficiently and professionally with customers.
- Support the team in living the core values of Teamwork, Respect, Customer Service, Quality and Excellence.
- Thrive under pressure, have a thirst for learning and a keen eye for detail.
- Product knowledge is not essential as you will receive comprehensive training from the Customer Excellence team and the wider Arthur David family.
- Use IT programmes (e.g., Microsoft Office) and maintain proficient keyboard skills.
- Ensure attendance and ability to travel to Bishop Sutton without relying on public transport.
- Contribute to an environment that strives to deliver excellence in all you do.
Benefits
- Additional Day Off for Your Birthday
- Christmas Food Hamper
- Company Events
- Company Pension
- Death In Service Benefit
- Discounted Or Free Food
- Employee Discount
- Employee Perks Platform
- Enhanced Maternity/Paternity Benefits
- Following 2 Years’ Service, Increased Annual Leave Entitlement and Company Sick Pay Scheme
- Free Parking
- Free Tea/Coffee and Fruit on Site
- On site subsidised staff catering van
- Referral Programme
- Training And Development Opportunities
- Wellness Programme
Requirements
- You’ll need an excellent standard of IT skills, with experience using Microsoft Office Word, Excel and Outlook.
- Excellent keying skills are a necessity.
- Working knowledge of fresh produce is an advantage although not essential as full training will be provided.
- Experience (preferred): Call centre: 1 year, Customer service: 1 year, Data Entry: 1 year.
- Work Authorisation: United Kingdom (required)
- Ability To Commute/Relocate: Bishop Sutton, Somerset: reliably commute or plan to relocate before starting work (required)
Customer Support Advisor (Evenings) in Bishop Sutton employer: Arthur David (Food with Service) LTD
Contact Detail:
Arthur David (Food with Service) LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor (Evenings) in Bishop Sutton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Arthur David Food with Service. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer support, make sure you can articulate your thoughts clearly. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Show your enthusiasm! When you’re chatting with the team, let your passion for customer service shine through. Share examples of how you’ve gone above and beyond for customers in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Arthur David family.
We think you need these skills to ace Customer Support Advisor (Evenings) in Bishop Sutton
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about providing excellent verbal and written communication, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing any relevant experience you have in customer service.
Highlight Your Team Spirit: We value teamwork and respect, so let us know how you’ve worked well with others in the past. Share examples of how you’ve contributed to a positive team environment or helped colleagues achieve their goals.
Be Detail-Oriented: Attention to detail is key in this role. When filling out your application, double-check for any typos or errors. A polished application shows us you care about quality and excellence, which are core values here at Arthur David.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Arthur David (Food with Service) LTD
✨Know Your Stuff
Even though product knowledge isn't essential, it’s a good idea to familiarise yourself with the company and its offerings. Check out their website and social media to get a feel for their products and values. This will help you connect your answers to what they do.
✨Show Off Your Communication Skills
As a Customer Support Advisor, communication is key. Practice articulating your thoughts clearly and concisely. You might want to prepare a few examples of how you've handled customer queries in the past, showcasing your ability to communicate effectively under pressure.
✨Demonstrate Team Spirit
Arthur David values teamwork, so be ready to discuss how you’ve worked collaboratively in previous roles. Think of specific instances where you contributed to a team goal or supported a colleague, and share those stories during your interview.
✨Be Ready for Practical Questions
Expect some situational questions that assess your problem-solving skills. Prepare by thinking about common customer service scenarios and how you would handle them. This will show that you can think on your feet and thrive under pressure, which is exactly what they’re looking for.
