At a Glance
- Tasks: Support the stewardship of gifts in Wills and enhance donor experiences.
- Company: Join Arthritis UK, a charity dedicated to fighting arthritis.
- Benefits: Flexible hours, health support, learning opportunities, and generous leave.
- Other info: Inclusive culture with strong support for personal development.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Experience in relationship management and project execution is essential.
The predicted salary is between 33698 - 33698 £ per year.
Location (UK): Office Hybrid* - London / Sheffield
Hours: Full-time, 35 hours per week (Part-time 28 hours plus considered)
Salary: 33,698 per annum (London), 30,635 per annum (rest of UK)
Contract type: Fixed-term until 31 December 2026
Travel: Travel to London or Sheffield offices on a monthly/bi-monthly basis
Closing date: 23:59 hours, Sunday 14 June 2026
Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis. We are looking for a Gifts in Wills Officer to join our team to support with the stewardship and retention of our gifts in Wills enquirers and pledgers, and the further marketing of this important income stream. With gifts in Wills making up around 80% of our income it is crucial for our ability to move towards a future free from arthritis, and this role plays a key part in making sure our pledgers have a brilliant experience with us and understand the impact that their incredible gift will have for people with arthritis.
As part of the gifts in Wills team you will sit within the wider Public Fundraising department, a collection of teams who are curious, collaborative and ambitious in our work to grow our income and impact.
About the role
Recently shortlisted for the Excellence in Stewardship Legacy Giving Award, the gifts in Wills team put our supporters at the heart of everything they do. This role is a varied one that collaborates with colleagues and supporters daily. That could be working with our innovation team to maximise marketing opportunities to our Inspire product members, ensuring our website content is a powerful call to action, or working with our supporter journey team to plan an exceptional welcome journey for new gifts in Wills enquirers. You will also be a key point of contact for our supporters, stewarding one-on-one via email, phone or in person, and also working on mass impact communications to retain their support. Since we rebranded to Arthritis UK in October 2025, we have seen a big rise in potential supporters, and you will play a key part in delivering a brilliant experience to them.
About you
If your knowledge, skills and experience include the following then we'd love to hear from you:
- Experience of building excellent relationships with a wide range of customers or supporters, across different channels and face to face, anticipating their needs and creating a high-quality supporter experience.
- Experience of project management, developing and executing plans and projects within budget and on time.
- Experience of working in Legacy fundraising/marketing, with an understanding of the audience's needs.
- Excellent relationship management skills - passionate about people, strong listening skills, able to demonstrate empathy and emotional intelligence.
- A proactive and solution-focussed approach.
*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.
Benefits
Your excellent benefits include:
- Flexible hours, environments and working practices to promote a healthy work/life balance.
- Health and wellbeing support - including the Employee Assistance Programme (free confidential 24/7 support with mental health, legal and financial queries).
- Simplyhealth cash plan.
- Supportive and inclusive culture, with a wide range of employee networks and support groups available to join.
- Learning and personal development opportunities.
- Competitive annual leave, with the option to buy/sell up to five days per year.
- Generous pension plan, with employer contribution of up to 10%.
- Life Assurance plan (4 x salary).
Application deadline and shortlisting
We advise candidates to apply early as we reserve the right to close applications ahead of this date. Only shortlisted candidates will be contacted.
We do not wish to receive contact from agencies or media sales. Please note that we do not use Artificial Intelligence (AI) during our recruitment and selection processes, and we would respectfully ask that you also refrain from using AI during the selection process. Whilst we do recognise that AI may be a beneficial tool for some when aiding research and preparation for an application or interview, we want to maintain a fair, inclusive and positive recruitment experience at Arthritis UK where candidates can feel supported to demonstrate their experience, knowledge, and skills without the use of AI generated answers.
Interview
First interview expected on Monday 22 June 2026 on Microsoft Teams. As a Disability Confident Leader, we guarantee you will be offered an interview if you disclose a disability and demonstrate sufficient evidence within your application that you meet the essential criteria for this role. We will also make any reasonable adjustments you may require for your interview.
About us
We have made a commitment in our Diversity and Inclusion Strategy to increase the diversity of our charity and we welcome candidates from a wide variety of backgrounds and experiences. We want our employees, volunteers and trustees to represent the broad diversity of the communities of which we are a part. There are over 10 million people living with arthritis. That's one in six, with over half of those living in pain every single day. The impact is huge as the condition slowly intrudes on everyday life - affecting the ability to work, care for a family, to move free from pain and to live independently. Yet arthritis is often dismissed as an inevitable part of ageing or shrugged off as 'just a bit of arthritis'. We don't think that this is OK. Arthritis UK is here to change that. Arthritis UK is committed to keeping children, young people and vulnerable adults safe from harm. During the recruitment process we will undertake safer recruitment practices and relevant checks to ensure applicants are suitable to work with children, young people and vulnerable adults.
Gifts in Wills Officer - City of London in Southgate employer: Arthritis UK
Arthritis UK is an exceptional employer that prioritises a supportive and inclusive work culture, offering flexible working hours and environments to promote a healthy work/life balance. With a strong focus on employee growth through learning opportunities and a commitment to diversity, the Gifts in Wills Officer role provides a meaningful chance to make a significant impact in the lives of those affected by arthritis while being part of a passionate and collaborative team in the vibrant City of London.
StudySmarter Expert Advice🤫
We think this is how you could land Gifts in Wills Officer - City of London in Southgate
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and its mission. Understand their values and how your skills align with their goals. This will help you stand out as a candidate who truly cares about their cause.
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the Gifts in Wills Officer role. Highlight your relationship management skills and experience in legacy fundraising to show you mean business.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and the organisation.
We think you need these skills to ace Gifts in Wills Officer - City of London in Southgate
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for the cause shine through. We want to see how much you care about making a difference in the lives of those affected by arthritis. Share personal stories or experiences that connect you to our mission!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experience align with the Gifts in Wills Officer role. We’re looking for specific examples that demonstrate your relationship management and project management skills, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Use bullet points if necessary to make your achievements stand out. Remember, we want to get to know you quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end!
How to prepare for a job interview at Arthritis UK
✨Know Your Stuff
Make sure you understand the role of a Gifts in Wills Officer and the impact of gifts on the charity's mission. Familiarise yourself with Arthritis UK's recent initiatives and how they relate to legacy fundraising. This will show your genuine interest and help you connect your skills to their needs.
✨Showcase Your Relationship Skills
Prepare examples that highlight your experience in building relationships with supporters. Think about times when you've anticipated needs or created exceptional experiences. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Be Project-Ready
Since project management is key for this role, come prepared with specific examples of projects you've managed. Discuss how you developed and executed plans within budget and on time, and be ready to talk about any challenges you faced and how you overcame them.
✨Emphasise Empathy and Listening
This role requires strong emotional intelligence. Be prepared to discuss how you've demonstrated empathy in past roles. Consider sharing a story where your listening skills made a difference in a supporter’s experience, as this aligns perfectly with the charity's values.
