At a Glance
- Tasks: Support gifts in Wills enquirers and enhance their experience with our organisation.
- Company: Join Arthritis UK, a passionate team dedicated to a future free from arthritis.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Other info: Hybrid working model with a supportive and inclusive workplace culture.
- Why this job: Make a real difference by helping secure vital funding for arthritis research.
- Qualifications: Experience in relationship management and project execution is essential.
Location (UK): Office Hybrid - London / Sheffield
Hours: Full-time, 35 hours per week (Part-time 28 hours plus considered)
Benefits: Read more about this on our profile page
Travel: Travel to London or Sheffield offices on a monthly/bi-monthly basis
Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis. We are looking for a Gifts in Wills Officer to join our team to support with the stewardship and retention of our gifts in Wills enquirers and pledgers, and the further marketing of this important income stream. With gifts in Wills making up around 80% of our income it is crucial for our ability to move towards a future free from arthritis, and this role plays a key part in making sure our pledgers have a brilliant experience with us and understand the impact that their incredible gift will have for people with arthritis.
As part of the gifts in Wills team you will sit within the wider Public Fundraising department, a collection of teams who are curious, collaborative and ambitious in our work to grow our income and impact.
About the role: Recently shortlisted for the Excellence in Stewardship Legacy Giving Award, the gifts in Wills team put our supporters at the heart of everything they do. This role is a varied one that collaborates with colleagues and supporters daily. That could be working with our innovation team to maximise marketing opportunities to our Inspire product members, ensuring our website content is a powerful call to action, or working with our supporter journey team to plan an exceptional welcome journey for new gifts in Wills enquirers. You will also be a key point of contact for our supporters, stewarding one-on-one via email, phone or in person, and also working on mass impact communications to retain their support. Since we rebranded to Arthritis UK in October 2025, we have seen a big rise in potential supporters, and you will play a key part in delivering a brilliant experience to them.
About you: If your knowledge, skills and experience include the following then we'd love to hear from you:
- Experience of building excellent relationships with a wide range of customers or supporters, across different channels and face to face, anticipating their needs and creating a high-quality supporter experience.
- Experience of project management, developing and executing plans and projects within budget and on time.
- Experience of working in Legacy fundraising/marketing, with an understanding of the audience's needs.
- Excellent relationship management skills - passionate about people, strong listening skills, able to demonstrate empathy and emotional intelligence.
- A proactive and solution-focussed approach.
As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.
Gifts in Wills Officer employer: Arthritis UK
Join us as a Gifts in Wills Officer and be part of a passionate team dedicated to making a difference in the lives of those affected by arthritis. With a strong focus on collaboration and innovation, our hybrid work culture allows for flexibility while fostering meaningful connections with supporters. We offer excellent benefits, opportunities for professional growth, and a supportive environment that values your contributions to our mission.
StudySmarter Expert Advice🤫
We think this is how you could land Gifts in Wills Officer
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey towards a future free from arthritis.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which can boost your chances of landing that Gifts in Wills Officer role.
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to relationship management and project execution. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your relevant experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email expressing your appreciation for the opportunity can leave a lasting impression and reinforce your enthusiasm for the role. Plus, it shows you’re proactive!
We think you need these skills to ace Gifts in Wills Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Gifts in Wills Officer role. Highlight your experience in relationship management and project execution, as these are key for us. Use specific examples that showcase your skills and how they align with our mission.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for supporting people with arthritis and explain why you’re excited about this role. Don’t forget to mention how your background fits with our goals at Arthritis UK.
Showcase Your Communication Skills:Since this role involves a lot of interaction with supporters, make sure to demonstrate your excellent communication skills in your application. Whether it’s through your writing style or the way you present your experiences, let us see your ability to connect with people.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Arthritis UK
✨Know Your Stuff
Before the interview, make sure you understand the role of a Gifts in Wills Officer. Familiarise yourself with the importance of legacy fundraising and how it impacts the organisation's mission. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Relationship Skills
Since this role involves building relationships with supporters, be ready to share examples of how you've successfully managed relationships in the past. Think about specific situations where you anticipated needs and created a high-quality experience for customers or supporters.
✨Demonstrate Your Project Management Experience
Prepare to discuss your project management skills. Have examples ready that highlight how you've developed and executed plans on time and within budget. This will show that you can handle the varied responsibilities of the role effectively.
✨Be Personable and Empathetic
During the interview, let your personality shine through. The Gifts in Wills team values empathy and emotional intelligence, so be prepared to demonstrate these qualities. Share stories that reflect your passion for helping others and your proactive approach to problem-solving.
